Service Access Coordinator, Military and Veteran Services Office

Service Access Coordinator, Military and Veteran Services Office Salary:

$22.73

• $24.

06

Hourly Location:

Missoula Mountain Campus Job Type:

Hourly Staff Full-time Job Number:

202400671

Sector:

Department:

VP for

Student Affairs, University of Montana Closing Date:

6/7/2026 11:59

PM Mountain FLSA:

Non-Exempt Bargaining Unit:

Description The Military and Veteran Services Office (MVSO) invites applications for a Service Access Coordinator to join their team. This position is part of the Enrollment sector under the Student Affairs and Enrollment Management Division, aimed at improving the student experience through all steps of the academic journey. This role serves as a VA School Certifying Official (SCO) for the University of Montana (UM), Missoula College, and Bitterroot College. The Service Access Coordinator is responsible for ensuring that the University of Montana remains in compliance with all Federal and State regulations, policies, and VA standards that influence the standard operating procedures of the MVSO. Examples of Duties and Responsibilities Provide servicemembers and their families with accurate, up-to-date information on education benefits in a courteous, professional manner. Ensure all communications comply with FERPA and maintain strict confidentiality standards. Serve as a liaison between students and campus administrative offices, as well as external partners including the Department of Veterans Affairs and Department of Defense. Support Student Success and Enrollment initiatives, including participation in campus visits and outreach activities. Maintain a consistent in-person presence in the Military and Veteran Services Office to ensure accessible, high-quality student support. Minimum Qualifications High school diploma and three (3) years of experience working directly with U.S. veterans (or military service), or an equivalent combination of education and experience. Knowledge of student advising practices for certificate and degree programs. Strong oral and written communication skills, with attention to detail and consistent follow-through. Ability to adapt communication styles to effectively meet diverse student needs. Demonstrated problem-solving skills and ability to work independently to support students using military education benefits. Experience supporting or participating in outreach events within enrollment or student success functions. Ability to prepare and submit documentation for audits and compliance reviews (e.g., University, VA, DoD). Proficiency with computer systems and software to access, analyze, and manage data. Familiarity with higher education systems, processes, and organizational structures.

Additional Information Compensation Title:

Service Access Coordinator Union:

FOCUS-MFPE

Work Schedule:

Full-time, 1.0 FTE (40 Hours a week), Monday through Friday 8:00 am to 5:00 pm, 12 months/year. May require adjusted work hours to accommodate for events.

Probationary Period:

Six (6) months minimum

Benefits Include :

Insurance package, mandatory retirement plan, partial tuition waiver, and wellness program. Screening of applications will begin after the closing date; however, applications will continue to be accepted until an adequate applicant pool has been established. Complete applications received by the closing date will be guaranteed consideration.

A complete application includes:

Letter of Interest

• addressing your qualifications and experience related to the stated required skills for the position. A general letter salutation such as "Dear Search Committee" or "Dear Hiring Manager" is acceptable. Detailed Resume
• listing education and describing work experience Three (3) Professional References
• names and contact information Must be eligible to work in the United States upon hire.

Sponsorship is not available for this position. The University of Montana is interested in receiving applications from people who would assist the University in demonstrating its five priorities for action : Place student success at the center of all we do; drive excellence and innovation in teaching, learning, and research; embody the principle of "mission first, people always"; partner with place; and proudly tell the UM story. The Affiliation of the University of Montana (UM Affiliation) is an equal opportunity employer. UM Affiliation does not discriminate against any applicant on the basis of protected class status as described in UM's non-discrimination policy and any applicable law. Reasonable accommodations are provided in the hiring process for persons with disabilities. For example, this material is available in alternative format upon request. Qualified candidates may request veterans' or disabilities preference in accordance with state law. Criminal Background Investigation is required prior to the offer of employment. In accordance with university regulations, finalists for this position will be subject to criminal background investigations.

References:

References not listed on the application materials may be contacted; notice may be provided to the applicant. UM partners with SkillSurvey for reference checking. Applicants may receive emails from SkillSurvey to submit reference information.

Testing:

Individual hiring departments within the UM Affiliation may elect to administer pre-employment tests, which are relevant to essential job functions.

Employment Eligibility:

All New Employees must be eligible and show employment eligibility verification by the first date of employment at UM and all affiliated campuses, as legally required (e.g., Form I-9). The University of Montana will require proof of authorization to work in the United States before final hiring. Due to the September 19, 2025 Presidential Proclamation and related guidance from USCIS and the Department of State, the University may be limited in its ability to offer H-1B sponsorship. At this time, we are unable to sponsor new H-1B visas that require payment of the additional fee introduced by the Proclamation. To apply, please visit https://www.schooljobs.com/careers/ummissoula/jobs/5335159/service-access-coordinator-military-and-veteran-services-office jeid-48b004526e2f6a47b7c9c35cea46361c