Support Services Associate - #004701

Support Services Associate

• #004701 Western Carolina University $33,540
• $58,335 parental leave, paid holidays, sick time, retirement plan United States, North Carolina, Cullowhee 1 University Way (Show on map) May 11, 2026 Support Services Associate
• #004701 Please see Special Instructions for more details.

Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). Applicants must upload a DD-214 if claiming Veteran's Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR). Posting Details Posting Information Posting Number

SHRA1656P

Quick Link for Internal Postings https://jobs.wcu.edu/postings/33945 Classification Title Support Services Associate Competency Level Contributing Working Title Support Services Associate

• #004701 Department Mailroom About WCU Western Carolina University continues to rank high on Forbes 'Best Employers' lists each year.

Including:

• 2025
• Ranked 1st in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.
• 2024
• Ranking in the top 8.5% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 34 out of the top 400 employers across all industries.
• 2023
• Ranked in the top 20% on Forbes 'America's Best Midsize Employers' list, WCU was ranked 97 out of the top 500 employers across all industries.
• 2022
• Ranked 14th in the top 100 employers in North Carolina in Forbes 'America's Best Employers by State' list.

Western Carolina University is the UNC system's westernmost campus and has been consistently ranked as one of the top 15 public regional institutions in the South. Employees of WCU are provided a comprehensive benefits package as well as other resources, policies and programs to ensure a happy and healthy work/life balance. Benefit eligible employees have access to dental, vision and health insurance plans

• eligibility begins on the first of the month following date of hire.

Retirement plan contributions begin on the eligibility date following election and include employer contributions for either a defined contribution or a defined benefit plan. Optional disability plans are also available. Eligible employees have access to tuition waivers for up to three courses per academic year; employee may enroll at any of the constituent UNC System campuses. Also offered are free group exercise classes multiple times per week, a discounted membership to the campus recreation center, free vaccine and booster shots offered on campus, pretax flexible spending accounts, 12 paid holidays and 24 hours of paid community service leave each year. Leave earning employees (staff and 12-month faculty) who work at least half of the working days of their first month of employment will begin accruing vacation and sick leave immediately. Paid parental leave after 12 months of continuous service. WCU offers an abundance of training and development programs, certifications, workshops and conferences

• many of which are offered free of charge.

Position Summary The primary location of this position is the Cullowhee, NC campus. Assist the Mail Room Manager with the operation of the Campus Mail service. This includes but is not limited to: the timely delivery of all mail received from the US Post Office and our own campus, processing all outgoing mail with proper postage back to the Post Office, operation of the Mail room hardware and software. Assist the University Printing Services with various binding operations. Must be eligible to work in the United States without sponsorship. Knowledge, Skills, & Abilities Required for this Position Understanding of the requirements for daily processing of University Mail in accordance with US Postal regulations. Basic trouble shooting for PAW Print devices. Minimum Qualifications Some state job postings say you can qualify by an 'equivalent combination of education and experience.' If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. High school diploma or equivalency. Anticipated Hiring Range $37,020 Position Type Permanent Full-Time Number of Hours per Week 40 Number of Months per Year 12 Salary Band Range $33,540

• $58,335 Salary Grade For administrative purposes during the implementation of Career Banding this is contributing level posiiton is considered a Salary Grade 55.

Posting Text Open Date 05/11/2026 Close Date 06/01/2026 Open Until Filled No Special Instructions to Applicants Applicants must apply online in order to be considered. Please include a cover letter, resume, and a list of references (with complete contact information). Applicants must upload a DD-214 if claiming Veteran's Preference.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants. All new hires into positions subject to the State Human Resources Act ( SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources ( OSHR). Background/E-Verify Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Western Carolina University uses E-Verify to confirm employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify. Proper documentation of identity and employability are required at the time of employment. Credential Verification All new employees are required to have listed credentials/degrees verified within 30 days of employment. All new employees who will be teaching are required to provide official transcripts within 30 days of employment. Transcripts should be provided for the highest earned degree and/or the degree which is being used to satisfy credential/qualification requirements. EOE Western Carolina University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; ethnicity; religion; sex; pregnancy; sexual orientation; gender identity or expression; national origin; age; disability; genetic information; political affiliation; National Guard or veteran status, consistent with applicable federal, state and local laws, regulations, and policies, and the policies of The University of North Carolina. Persons with disabilities requiring accommodations in the application and interview process please call (828) 227-7218 or email at jobs@email.wcu.edu. University Safety The Western Carolina University Annual Safety Report is available online at University Annual Safety Report or in hard-copy by request at the office of the Vice Chancellor for Student Affairs, 227 HFR Administration Building, Cullowhee, NC 28723 (828-227-7147) or the Office of University Police, 111 Camp Annex, Cullowhee, NC 28723 (828-227-7301). The report, required of all universities participating in Title IV student financial aid programs, discusses crime statistics, procedures for reporting suspicious or criminal activity, security, police authority, crime prevention strategies, university policies on substance abuse and sexual offenses, workplace violence and fire safety. Applicant Documents Required Documents Cover Letter/Letter of Application Resume List of references Optional Documents DD-214 NGB 23A (RPAS) DD256 or NGB22 Supplemental Questions Required fields are indicated with an asterisk (

• ).

• How did you hear about this employment opportunity? HigherEdJobs.com Inside Higher Ed HERC
• Higher Education Recruitment Consortium Website
• Jobs.wcu.edu Indeed.com Personal Referral Agency Referral Other
• Do you require sponsorship?

Yes No