The Academic Support Specialist - Front Desk serves as the primary point of contact for students, faculty, staff, and visitors entering the Academic Success Center. This position provides exceptional customer service, administrative support, and assistance with accessing academic support services. The Academic Support Specialist helps create a welcoming, professional, and student-centered environment while ensuring the daily operations of the front desk run efficiently. The ideal candidate is organized, approachable, dependable, detail-oriented, and comfortable working with students from diverse academic and personal backgrounds.

Minimum Qualifications Required:

High school diploma or equivalent Strong customer service and interpersonal skills Excellent verbal and written communication skills Strong organizational and time-management skills Basic computer proficiency, including email, Microsoft Office, Google Workspace, or similar software Ability to maintain confidentiality and handle sensitive student information appropriately. Ability to work independently and as part of a team Professional, dependable, and student-centered approach

Preferred Qualifications Preferred:

Associate or bachelor's degree in education, communication, business administration, student services, or a related field Previous experience in a college, university, technical college, tutoring center, student services office, or customer service environment Experience working with students in an educational setting Experience with appointment scheduling systems, student information systems, or tutoring management platforms Knowledge of campus resources and academic support services

Essential Duties Essential Job Duties and Responsibilities:

Perform other duties as assigned by the Academic Success Center Director to ensure efficient and effective operation of the Center. Front Desk & Customer Service Greet and welcome students, faculty, staff, and visitors to the Academic Success Center. Serve as the first point of contact for questions regarding Academic Success Center services. Answer, screen, and direct phone calls, emails, and in-person inquiries. Provide accurate information regarding tutoring, supplemental instruction, study resources, workshops, and other academic support services. Assist students with locating appropriate academic resources and services. Maintain a professional, welcoming, and student-friendly front desk environment. Monitor the front desk and ensure students receive timely assistance. Student Support Assist students with scheduling, confirming, rescheduling, and canceling tutoring appointments. Help students understand how to access tutoring and other Academic Success Center resources. Check students in and out for tutoring appointments, workshops, and other center activities. Assist students who may be unsure of which academic support service best meets their needs. Provide basic assistance with technology used to access tutoring and academic support platforms. Refer students to appropriate campus departments or resources when their needs fall outside the scope of the Academic Success Center. Administrative Support Maintain accurate records of student visits, tutoring appointments, and center usage. Assist with maintaining tutor schedules and availability. Monitor appointment calendars and identify scheduling conflicts or concerns. Assist with daily opening and closing procedures for the Academic Success Center. Maintain organized front desk materials, forms, brochures, and informational resources. Assist with data entry, filing, copying, scanning, and other administrative tasks. Prepare materials for workshops, events, meetings, and Academic Success Center programming. Assist with tracking attendance and participation in Academic Success Center programs. Communication & Collaboration Communicate professionally with students, tutors, faculty, staff, and administrators. Relay messages and important information to Academic Success Center staff and tutors. Assist with communicating schedule changes, cancellations, and important announcements. Work collaboratively with tutors and Academic Success Center staff to support student success. Maintain appropriate confidentiality when handling student information. Center Operations Help maintain a clean, organized, and professional front desk and student waiting area. Monitor student traffic and maintain an environment conducive to learning. Assist with center events, orientations, workshops, professional development activities, and outreach initiatives. Report facility, technology, safety, or operational concerns to the appropriate staff member. Follow all Academic Success Center policies, procedures, and institutional guidelines. Perform other duties as assigned to support the mission and daily operations of the Academic Success Center. All roles include additional duties not captured in the job description, and responsibilities may evolve in response to future innovations, including emerging technologies, artificial intelligence, and new models of work Physical Demands

PHYSICAL DEMANDS

: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will need to regularly operate and use computers, phones and other electronic equipment. The employee will frequently communicate and must be able to exchange accurate information with others. The employee may need to move around their office and/or campus to attend meetings/ classes and to access files, machinery or other job-related tools. The employee may need to lift and/or move equipment, tools or paperwork up to 30 pounds.

• The employee may need to position themselves by reaching, stooping, kneeling or crouching in order to adjust or collect equipment and/or supplies. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. Required to function in various environments in office, classrooms, conference rooms, business and industry manufacturing, assembly operations and outdoor settings. Must have a North Carolina valid driver's license to operate a motor vehicle. May be required to have ready access to a motor vehicle for travel purposes.

Workplace Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Encounters low to moderate noise levels in the work environment. Posting Detail Information Open Date 09/03/2026 Close Date 09/24/2026 Open Until Filled No Special Instructions to Applicants If you need assistance, please contact HR at 336-734-7302. EOE.