A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
The position is responsible for performing data entry, maintaining the accuracy of academic records, and providing customer service to students, faculty, staff, and visitors.
Essential Functions:
Core functions: Maintains (add, deletes and updates) data in database systems. Ensures accuracy of information for use by functional areas. Works with students, faculty, staff, and visitors via email, on the phone and in person to ensure timely response to questions. Tracks receipt of incoming documents and distribute appropriately; processes outgoing correspondences and documents according to established policies and procedures. Other duties as assigned Prints and prepares various reports as requested. May provide support to other Registrar areas as needed.
Qualifications:
High School diploma or equivalent required. Must possess strong attention to detail, good organizational skills with the ability to ensure accurate work. Minimum of two (2) years data entry and customer service experience is preferred. Maturity of judgment under pressure and the ability to identify and resolve problems without delay. Must be flexible and able to work in a fast-paced environment and handle multiple tasks simultaneously. Strong customer service orientation with excellent verbal, written and interpersonal communication skills is required. Ability to work independently, but as part of team concept. Demonstrated proficiency in using Microsoft XP and Office software programs, with intermediate skills in Excel and database systems required. Protect and maintain confidentiality of student records and personally identifiable information, in accordance with Family Educational Rights and Privacy Act.
Working Conditions:
Frequent use of PC. Works in a normal office environment.
NOTE:
The statements above are intended to describe the general nature and level of work involved for this job. It is not an exhaustive list of all responsibilities, duties and skills required of this job. This document does not create an employment contract, implied or otherwise, other than an at will relationship. The Higher Education Opportunity Act requires institutions participating in federally funded financial aid programs to make information about the institution available to the public, current and prospective students, and current and prospective employees. The Bellevue University Consumer Information webpage, found at www.bellevue.edu/student-support/consumer-information/consumer-information , provides readily accessible information to help consumers make informed decisions about post-secondary education. Bellevue University s Annual Security and Fire Safety Report (ASR), found at www.bellevue.edu/student-support/consumer-information/pdfs/annual-safety-report.pdf , provides information about campus crime statistics and institutional security policies and procedures as well as information about student housing fire statistics and fire safety policies. You can obtain a paper copy of these reports from the Bellevue Dean of Students office by calling 402-557-7028. In addition to this, Bellevue University is an Equal Opportunity Employer .
