Department:

\tStudent Affairs\n

Location:

Nashua Community College Pay Range:

\t$21.67 - $24.93

Per Hour Appointment Type:

\tCovered Part-Time -

Non-Exempt Position Number:

:\t

N2R00069

Work Schedule:

\tup to 25 hours per week This is a part-time (up to 25 hours per week) position.

SCOPE OF WORK

Provides various office and program support duties for the Student Services Department associated with departmental operations and student success.

This position shall report to the Admissions and Enrollment Supervisor at

NCC. ACCOUNTABILITIES

Performs general office support functions in the Student Services Department including taking meeting minutes, maintaining Admissions documents, preparing documents and reports, coordinating and scheduling events.\nAssists with recruitment efforts including scheduling High School visits, organizing and scheduling program information sessions; maintaining promotional materials, mailings, post cards, letters to applicants; and engaging in outreach efforts with applicants through letters, phone calls, email, text, etc.\nAssists with the social media presence of the department on Facebook and Instagram.\nMaintains and updates database of current and potential students.\nPrepares documents for advising and assists when necessary.\nTracks student progress to improve retention.\nResponsible for communicating courteously and effectively with students, college personnel, and the public via phone, e-mail, written correspondence and in person.\nAssists the Admissions team with email inquiries and voice mailbox messages.\nUtilizes various software programs/databases for communications, data entry, updating and tracking student progress etc.\nMaintains effective working relationships with college faculty, staff and administration.\nTracks applicant progress to streamline process, maintains student applicant documents.\nAttends workshops, seminars, and conferences for professional development.\nComplies with all system, college, state and federal rules and regulations.\nOther duties as assigned.

MINIMUM QUALIFICATIONS

Education:

High school diploma or equivalent credential. Each additional year of approved formal education may be substituted for one year of required work experience.

Experience:

Five years of experience in a responsible customer service, public service, or related clerical position.

DESIRED QUALIFICATIONS

Experience in an academic institution preferred.

RECOMMENDED WORK TRAITS

Strong computer skills and experience with Microsoft Office products. Knowledge of office record keeping and reporting. Ability to gather, assemble, correlate and analyze facts and identify existing or potential problems. Ability to contribute to the development of sound operational procedures. Ability to exercise sound judgment in appraising situations and making routine decisions. Ability to follow specific instructions in gathering facts, data, or resources in organizing required information. Ability to meet with students and the public and explain programs sponsored by the department or agency in which the position is located. Ability to present ideas clearly and effectively orally and in writing. Ability to establish and maintain effective working relationships with other employees and the general public. Must be willing to maintain an appearance appropriate to assigned duties and responsibilities as determined by the college appointing authority.

DISCLAIMER STATEMENT

This class specification is descriptive of general duties and is not intended to list every specific function of this class title. CCSNH has established employer status within the New England states (Maine, New Hampshire, Vermont, Massachusetts, Connecticut, and Rhode Island). In compliance with CCSNH policies and state regulations, eligibility for employment within CCSNH and its institutions requires residency within a New England state. The Community College System of NH does not discriminate in the administration of its admissions and educational programs, activities, or employment practices on the basis of race, creed, color, religion, ancestry or national origin, age, sex, sexual orientation, gender identity and expression, physical or mental disability, genetic information, or law enforcement, military, veteran, or marital status. Further information about this position may be obtained by contacting Catherine Barry, NCC Human Resources Director at NCCHR@ccsnh.edu. 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