A Student Support Administrator is responsible for operations within a student support facility, ensuring all facility staff and students' needs are met.
Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester. One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities. EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State. The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus. SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at .
Job Description:
GENERAL FUNCTIONS
Assist with Student Success Center operations as they relate to academics, programs, student and faculty support, customer service and other functions related to the general operations of the Student Success Center. The Student Success Center Associate plays an integral role in the implementation of student and enrollment services at the Batavia Campus. The position will be expected to understand and be able to communicate in person and via phone/internet comprehensive information relating not only to student accounts, but also relating to admissions, registration, advisement, and financial aid to fully serve the student.
SPECIFIC RESPONSIBILITIES
Serve as main point of contact for the Student Success Center. Utilize technology to support customer service and answer questions from students, visitors, and colleagues during operation hours. Supervise student workers; including managing their work schedules, training and overseeing all job responsibilities. Manage the central student area including scheduling appointments for SSC operation staff and maintaining all advisor assignments at the Batavia campus. Respond to student inquiries both in person, via phone, and email. Process credit card payments, Certificate of Residence forms, FERPA release maintenance, assist with early intervention referrals, and process late withdrawals. Advise students and their families on the requirements to be considered a NYS resident and the various requirements and deadlines of individual counties to obtain a valid certificate of residency; collect affidavits/certificates of residency from students and assist with entering on student account. Advise students how attendance affects financial aid; how grades impact satisfactory academic progress status and ability to continue to receive aid and loans. Advise students how student aid is disbursed and refunded at GCC, including the timing for various parts of term and the impact of "No Show" reporting. Provide instruction to students on the use of myGCC and self-service Banner/Banner Experience functions. Maintain office technology, submit work orders as necessary. Order supplies, type/edit/copy/scan documents, manage budget related paperwork, and distribute mail. Assist with Student Success Center events, including enrollment and career services events. Participate in ongoing professional development activities sponsored by the Director of Student Success Center, Advisement, and Career Readiness and others to promote personal/professional growth and awareness of best practices in higher education. Perform other duties as assigned.
Requirements:
EDUCATION
Associate's degree required
EXPERIENCE
A minimum of one year working in a clerical and/or customer service-related role preferred. Preference will be given to individuals with experience in higher education and /or with academic programs.
KNOWLEDGE SKILLS AND ABILITIES
Required:
Excellent written and oral communication skills. Strong commitment to customer satisfaction. Ability to use independent judgment when reviewing documents and managing activities of central student area. Ability to research and solve complex problems High level of proficiency using Microsoft Office suite (Word, Excel, Access, PowerPoint, Outlook). A strong level of organizational skills. Ability to work independently to prioritize tasks. Ability to function at a high-level in a fast-paced environment. Ability to provide assistance in individual and group settings. Must demonstrate a strong commitment to diversity, equity and inclusion.
Preferred:
Experience with student information systems and a strong grasp of student, self-service software delivered over the web (e.g. MyGCC and Banner Experience)
Additional Information:
RELATIONSHIPS
This position reports to the Director of Student Success Center, Advisement, and Career Readiness and works closely with the Student Success Coaches.
SALARY AND CONDITIONS OF EMPLOYMENT
This is a full-time, year-round position working 35 hours per week. Position is compensated at $42,573.90. Salary, benefits and conditions of employment are as set by the GEA contract. Must be able to work occasional evenings and weekends and maintain a flexible work schedule to accommodate service demands.
BENEFITS
NYS Retirement Comprehensive Health and Dental Insurance through Independent Health and Delta Dental Vision Insurance through Eye Med FSA 20 days' vacation, 24 sick, 4 personal days and 14 holidays annually May use up to 10 sick days for family illness GCC Tuition Waiver for employee and dependents SUNY Tuition assistance at 4-year institutions May apply for Flexible Work Arrangement after 90 days of service Access to the Employee Assistance Program (EAP) Access to the fitness center, pool, studio, walking trails and more at the Richard C. Call Arena On Campus dining options for breakfast, lunch and dinner Access to approximately 90,000 items via GCC's Library Services Public Service Loan Forgiveness (PSLF) program
Application Instructions:
This position is currently open to internal candidates only. Application deadline is Wednesday, August 19, 2026. Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community. Frequently Asked Questions (FAQs) Powered by
