Student Success Coach (INTERNAL ONLY)

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Student Success Center Locations:

Batavia, NY Posted:

May 28, 2026

Closes:

Jun 3, 2026 - 11:59

PM EDT Type:

Full-time Position ID:

200940

Share About Genesee Community College:

Founded in 1966 as part of the prestigious State University of New York (SUNY), Genesee Community College serves a 2500 square mile region in the counties of Genesee, Livingston, Orleans and Wyoming. GCC is a student-centered collegiate community that annually serves more than 4,300 students with 75+ academic degrees, certificates and micro-credentials, and several campus locations in Western New York State. Located in Batavia, GCC is only a short drive away from Buffalo and Rochester. One of GCC's trademarks is cutting-edge technology that includes the Conable Technology Building, 54 Hyflex Classrooms, 88 smart classrooms, 27 computer labs and 8 science labs. Both the onsite and online learning modalities boast a 14:1 student-to-faculty ratio, giving students plenty of hands-on, one-to-one teaching and learning opportunities. EDsmart recently ranked GCC as the number one community college in Western, New York and the fourth best community college in New York State. The spacious campus boasts a new Advanced Manufacturing and Skilled Trades Lab, along with a Criminal Justice lab, Veterinary Tech lab, Solar Electric Technician lab, Nursing lab, Digital Arts Lab and Computerized Drafting & Design Lab. Additionally, the campus houses the Stuart Steiner Performing Arts Center, Roz Steiner Art Gallery, Alfred C. O'Connell Library and Child Care Center. The Richard C. Call Arena features a multi-use field house, classrooms, locker rooms, state-of-the-art fitness center, coach offices and a press box overlooking the new turf field. College Village, a student housing community, offers suite and communal style student housing at the Batavia campus. SUNY Genesee awards over 250 student scholarships annually and has an extensive Financial Aid program. GCC is committed to providing the educational experiences which promote intellectual and social growth, workforce and economic development and global citizenship. Additional information about GCC is available at .

Job Description:

GENERAL FUNCTIONS

The Student Success Coach is an ambassador for GCC, serving as the primary point of contact for students and their families with the College, and is an expert in the delivery of enrollment services, in person, virtually and via the phone/email. The Student Success Coach represents the following functional areas of the

College:

Admissions, Records, Financial Aid, Academic Advisement, and Student Accounts providing comprehensive information and guidance to students and families, as well as other enrollment services from other areas of the College. Under the direction of the Director of Student Success Center, the Student Success Coach will participate in ongoing professional development, as well as direct support of cross-training opportunities for other specialists and enrollment services staff. The Student Success Coach plays an integral role in the coordination and implementation of enrollment service events occurring at the Batavia Campus (e.g. Accepted Student Days, Registration events, Orientation for new students, transfer fairs, and graduation awareness/application events). The Student Success Coach will provide advisement and training to students and families related to enrollment services.

SPECIFIC RESPONSIBILITIES

Provide complete and direct advisement and assistance to students and their families seeking a wide-range of enrollment services at the College and the Campus Centers traditionally offered through Financial Aid, Admissions, Records, Student Accounts, and Academic Advisement. Service is provided in person, virtually and via phone/email; referrals are made to other offices only when necessary. Support students developing their educational plan and career path with strategies to improve their success. Assist with identifying potential problems and intervene when necessary to support student success. Organize and actively participate in the delivery of Registration/Success workshops and information sessions for groups of students and their families. Participate in ongoing professional development activities sponsored by the Director of Student Success Center and others to promote personal/professional growth and awareness of best practices in higher education. Facilitate and provide professional development opportunities for colleagues on topics pertaining to enrollment functions. Train students individually, or in groups, in utilizing web-based services, such as GCC student email, myGCC, Banner Self-Service, and introduce Brightspace. Coordinate, train, and facilitate the use of technology for initiatives directed at streamlining communication with students who access Financial Aid, Admissions, Registrar, Advisement, and Student Account services. Initiate contact and/or follow-up with students and families to support enrollment service functions. Offer suggestions for continuous quality/process improvement to the Director of Student Success Center. Other duties as assigned to facilitate an effective and efficient student-centered service environment.

Requirements:

QUALIFICATIONS

Required:

Bachelor's Degree preferred. Associates Degree will be considered if applicant has three years of work experience. Excellent written, oral, communication, and presentation skills; high level proficiency using Microsoft Office products (Word, Excel, PowerPoint, Outlook); strong organizational skills; ability to maintain flexible work schedule to accommodate service demands at the Batavia Campus, including occasional evenings and weekends. The applicant should have the ability to work independently and as part of a team; prioritize tasks and problem solve; ability to function at a high-level in a fast-paced environment; and the ability to provide training and advisement in individual and group settings. Must be able to demonstrate a strong commitment to diversity. Is mindful of and develops accessibility solutions that can accommodate all individuals to use GCC facilities without barriers, both digitally and physically.

Preferred:

Preferred experience in customer service, preferably with students; experience with student information systems (e.g. Banner); strong grasp of student self-service software delivered over the web (e.g. Banner Self-Service). Candidates who bring diverse cultural experience and who are especially qualified to mentor and advise all members of our diverse student population are especially encouraged to apply.

Additional Information:

SALARY AND CONDITIONS OF EMPLOYMENT

This is a full-time, year-round position working 35 hours per week. Position is compensated at $43,868.98. Salary, benefits and conditions of employment are as set by the GEA contract. Some evening and weekend hours may be required. Travel to the main campus and campus centers may be required.

BENEFITS

NYS Retirement Comprehensive Health, Dental and Vision Insurance through Independent Health, Delta Dental and EyeMed. FSA 20 days' vacation, 24 sick, 4 personal days and 14 holidays annually May use up to 10 sick days for family illness GCC Tuition Waiver for employee and dependents SUNY Tuition assistance at 4-year institutions May apply for Flexible Work Arrangement after 90 days of service Access to the Employee Assistance Program (EAP)

Application Instructions:

This position is currently open to internal candidates only. Application deadline is Wednesday, June 3, 2026. Please include a cover letter, resume and contact information for four references. GCC is an Affirmative Action/Equal Opportunity Employer, committed to fostering diversity in its faculty, staff, and student body, and strongly encourages applications from the entire spectrum of a diverse community. Frequently Asked Questions (FAQs) Powered by