Company Description:

SUNY Delhi is an inclusive, student-centered campus that transforms student lives through hands-on learning, innovation, engaged faculty, and exceptional support services. A close-knit campus community set in the scenic foothills of the Catskill Mountains, Delhi is a leader within the SUNY system for applied learning and online programs that cater to a diverse student population of over 3,000 students in over 65 popular majors ranging from associate to master degrees. SUNY Delhi employs approximately 535 full-time, and part-time faculty and staff to fulfill its mission of transforming lives. SUNY Delhi currently offers over 50 student clubs and organizations, as well as 19 NCAA Division III athletic teams. SUNY Delhi has received national accolades for affordability, online education programs, and outstanding student success. As the county seat for Delaware County, Delhi is a bustling village with eateries, shops, government offices, and more. SUNY Delhi is an integral part of the community, doubling its population when college is in session. The College offers an array of activities and programs throughout the year for faculty and staff, including a state-of-the-art fitness center, racquetball courts, indoor/outdoor tennis courts, track, basketball courts, indoor pool, sauna, golf simulator, and even an 18-hole golf course. SUNY Delhi employees enjoy unique perks which include access to a student-run restaurant, Community Dog Wash Days, on-campus Butcher Shop, Automotive Repair Shop, and free Professional Development Workshops offered twice a year to help faculty and staff learn innovative teaching skills, earn certificates, get valuable training, and explore new interests. Most employees come for a visit and stay for a lifetime. To learn more about SUNY Delhi, visit www.delhi.edu.

Job Description:

The One Stop Student Services Center provides integrated administrative services for current and prospective students. The One Stop Student Services Center Advisor is a primary point of contact for SUNY Delhi, providing preliminary information for financial aid, student accounts, records, and enrollment. This role supports students throughout their college experience by delivering accurate information, proactive problem-solving, and exceptional customer service within a concierge model. The Center is seeking an empathetic Advisor that takes a student-centered, hands-on approach by anticipating challenges, identifying solutions, and coordinating support across campus to remove barriers to student success. This role offers cross-functional student solutions for financial aid, student accounts, admissions, records and enrollment, registration, academic advising, military benefits and certification services, among others, to ensure a seamless student experience. The Advisor is responsible for resolving student inquiries through in-person, phone, email, chat, and virtual channels. The role requires strong communication skills, problem-solving, professionalism and the ability to escalate complex matters to the appropriate next tier per established protocols. Key Responsibilities Greet and assist students and families at the front counter and provide general information about SUNY Delhi services, programs, and campus resources. Supports the admissions office in meeting with families or looking at applications, may have light travel. Respond to a large volume of phone, email, and in-person inquiries in a timely manner. Maintain working knowledge of campus and community resources and make appropriate referrals. Apply institutional, SUNY, state, and federal policies and procedures, ensuring compliance in daily operations. Participate in campus programs including Open Houses, Orientation, Accepted Student Days, College Nights, and financial literacy events. Assist with training, workflow development, documentation, and continuous improvement efforts. Participate in outreach initiatives and campaign events as needed. Admissions Travel >5%

Requirements:

Bachelor's degree from an accredited college or university. Two or more years of experience providing customer service in a fast-paced environment. Strong written communication and organizational skills Experience working with and serving diverse populations. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, etc.)

Preferred Qualifications:

Master's in higher education, student affairs, or business Previous experience in financial aid, student accounts, registrar, admissions or student affairs in a fast-paced, customer-service-oriented higher education environment. Bilingual /

Spanish Preferred Additional Information:

Starting Salary:

$57,151 SL3, commensurate with experience and qualifications Monday-Friday, 12-month, calendar year; evening and weekend hours as required

Budget Title:

Senior Staff Assistant, SL3 This position offers full New York State UUP (FT) benefits which are among the most comprehensive in the country with an excellent fringe benefits package SUNY Delhi has a strong commitment to Affirmative Action and Cultural Diversity. The College welcomes responses from women, minorities, individuals with disabilities and veterans. SUNY Delhi is committed to providing a safe and productive learning and living community for our students and employees. To achieve that goal, we conduct background investigations for all final candidates being considered for employment. Any offer of employment is contingent on the successful completion of the background check. Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov

Application Instructions:

To apply, please submit: Letter of interest Resume or Curriculum Vitae Contact information for three professional references For full consideration, please apply by August 18, 2026 . Position will remain open until filled. 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