Job Summary:

The Welcome Center provides a progressive and simplified student experience to support successful enrollment, retention, and completion. By assisting with information, essential services, and the removal of barriers, these employees serve to encourage students and smooth the path for continued progress at HACC. This position delivers exceptional student centered, culturally responsive, start-to-finish one-stop experience in the college-wide Welcome Centers. This position directly supports student efforts to successfully transition to the College and reach their academic goals, providing guidance to applicants and students who need additional support to navigate complex enrollment situations. This position will be an integral part of the Welcome Center and will be cross-trained in multiple functions of several Student Affairs and Enrollment Management Offices.

Minimum Qualifications:

H.S. Diploma or equivalent and 4 years experience or, a combination of experience and education sufficient to successfully perform the essential duties of the job.

Licensing Requirements:

• Valid Driver's License
• Please note that this position is required to comply with PA Act 15.

You will need to present completed clearances and training certificates at the time of hire.

Please visit https:

//www.hacc.edu/HumanResources/NewHire/index.cfm (and scroll to PA Act 15 Clearances) for more information.

Hiring Range:

$32,640

• $40,800

Preferred Qualifications:

• BANNER Experience

Customer Service Experience Job Specific Task List:

Ensures a high quality front-line experience for Workforce Development students that is representative of a quality HACC education by providing a welcoming, supportive and encouraging atmosphere; demonstrates sound knowledge, advocacy, and professional judgment while addressing drop-in, phone and virtual inquiries related to admissions, advising, billing/cashiering, financial aid, student IDs and parking passes, records ,and registration.

• (Essential) Ensures excellence in timely communications, resolves problems and issues by researching concerns and determines course of action; makes independent determinations, decisions and recommendations; refers issues to appropriate college resource when necessary
• (Essential) Utilizes software applications including customer relationship management system (CRM), student information system, and learning management system; provides assistance at the self-service kiosks.
• (Essential) Provides support to students in need of third-party book vouchers, repayment agreements for outstanding tuition/fee balances, and transfer of financial aid forms; serves as a resource for College refund questions.
• (Essential) Assists with the Reversal of Tuition Charges (RTC) and Retroactive Withdrawal process including: screening and providing RTC information to eligible students; reviewing and researching petitions; decision making and implementing decisions of Level 1 appeals; recommending and implementing Level 2 decisions; referring petitions to appropriate departments when necessary.
• (Essential) Performs general office duties at the discretion of supervisor, which may include coordinating and maintaining office supplies, copiers, and printers; making room reservations; submitting facilities work requests; processing incoming and outgoing mail; generating reports; reporting to regulatory agencies; scanning/indexing of documents and completing various forms; handles sensitive information in accordance with applicable guidelines and regulations.
• (Essential) Communicates clearly and concisely with tact and diplomacy in all oral and written communications; works effectively in a team environment and participates to get the job done, while continually focusing on the needs of the students; exercises appropriate personal initiative and accountability; demonstrates outstanding customer service skills including interpersonal and active listening skills along with an analytical and critical thinking ability to interpret and respond appropriately to diverse groups of people in various situations; must be available to work flexible hours including nights and weekends according to campus operating requirements; may require travel for meetings, conferences, events, or between locations.
• (Essential) Performs other duties as assigned.
• (Standard)

Job Type:

Full Time 12 Month If part time, hours per week:

N/A About Us:

www.hacc.edu

Our Purpose:

Learning for all; learning for life.

Our Core Values:

A Circle of Caring Caring by Creating Our Future Together We work together to shape and build our preferred future. We encourage and celebrate creativity and innovation. We set high goals and strive to achieve them. We strive to provide exceptional service to all who help shape our future. Caring for Each Other We are gateways to student success and opportunity. We promote respect, collegiality, and equity-mindedness in all we say and do. We nurture awareness and cultural sensitivity to create a climate of trust. We are growth-minded, believing that each of us is capable of learning, developing and growing to support our mission. Caring by Doing What is Right We are honest and hold each other and ourselves to the highest ethical standards. We provide the most accurate information available in all communications. We are transparent about our decisions as individuals and teams. We embrace broad engagement in the shared governance process.