Full Job Description Job Profile:

Student Support Specialist 2

Job Family:

Student Support Services Time Type:

Full time Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

This position is only open to current employees of the Arizona Board of Regents (ABOR) system, which includes Arizona State University, Northern Arizona University, and the University of Arizona. Do you excel at helping a team in a customer service/support environment? Do you have experience in coaching others in a high-performing academic setting? If so, continue reading below for this EdPlus Success Coach Senior opportunity! ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU. Want to know more about working at EdPlus? Watch this short video ! We're seeking a driven, people-oriented EdPlus Success Coach Senior to support both graduate and undergraduate students. Every day you'll make a difference in the lives of others by partnering with students in thoughtful and creative ways that guide and motivate them to reach their full potential. Through quality conversation and meaningful exploration, you will build and maintain positive and collaborative relationships with a focus on goal setting, overcoming obstacles, and achieving success, while adhering to established guidelines. As a role model and mentor, you will contribute regularly and constructively in team meetings and manage your caseload systematically. Additionally, you will prioritize not only your own needs, but those of your teammates, and step in to assist as needed. You will be consistently involved in advancing the Success Center's priorities.

Essential Duties:

Serve as the primary point of contact for ASU Online students, providing proactive, student-centered coaching to support persistence, retention, and degree completion. Build meaningful relationships with students through individualized outreach, academic planning, and timely support to address academic, financial, and personal barriers. Deliver high-quality support across multiple communication channels, including phone, email, text, chat, and social media, while meeting established response time expectations. Monitor student engagement and academic progress using Salesforce and other systems, implementing interventions and connecting students with appropriate university resources. Utilize critical thinking, case management, and available resources to resolve student issues and provide an exceptional student experience. Collaborate with internal and external partners to support student success and recommend process improvements that enhance the student experience. Serve as a mentor and role model by providing guidance, onboarding, and support to new and existing Success Coaches. Champion new initiatives, share best practices, identify trends, and contribute to a positive, collaborative team culture. Consistently meet or exceed established performance metrics while demonstrating adaptability, professionalism, and continuous improvement. Perform other duties and special projects as assigned or directed.

Desired Qualifications:

Bachelor's degree or higher in a related field. At least one year of experience as an EdPlus Success Coach. Demonstrated knowledge of EdPlus Success Coaching Center policies, procedures, and student support practices. Demonstrated expertise in Salesforce, case management, FERPA compliance, and coaching technologies. Demonstrated strong critical thinking, problem-solving, and decision-making skills. Evidence of excellent written, verbal, and interpersonal communication skills with the ability to build positive relationships. Demonstrated ability to mentor peers, lead by example, and foster a collaborative team environment. Proven ability to adapt to change, implement feedback, and champion new initiatives and process improvements. Consistent record of meeting or exceeding performance and quality assurance expectations. This position is open only to current employees of the Arizona Board of Regents (ABOR) system, including Arizona State University, Northern Arizona University, and the University of Arizona.

NOTE:

Please answer the following question in your cover letter: Explain why you are interested in the Senior role within the Success Center and the impact you hope to make in this position. In your response, discuss your motivation for pursuing this opportunity, how the role aligns with your professional goals, and the specific contributions you aspire to bring to the team and the students we serve. Elaborate on your leadership experience within the Success Center. In your response, highlight specific examples of how you have guided colleagues, supported center initiatives, influenced outcomes, or contributed to a positive and productive team culture.

Salary & Benefits:

$51,500 - $77,300 per year; DOE Target salary: $58,400 ASU offers a total compensation package that includes valuable employee benefits. See the ASU Beneﬁts website to explore options. Healthcare Financial Security Retirement Family Resources Tuition Reduction (Eligible ASU Employee, their dependents, and spouse.)

Discounts Working Environment :

ASU EdPlus is located at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy. ASU EdPlus supports flexible work options, ranging from alternate to hybrid work schedules, subject to approvals per ASU policy. Applicant must be eligible to work in the United States; ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for

ASU, ASU

EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus:

Scottsdale Funding:

No Federal Funding Instructions to

Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on.

https:

//www.myworkday.com/asu/d/inst/1$9925/9925$26910.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important:

Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university.

For details visit https:

//wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the

ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU's Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance - For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources .

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. 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