Posting Number

STA00548PO26

Job Family Program Management Job Function Program Management USC Market Title Program Assistant Link to USC Market Title https://uscjobs.sc.edu/titles/134186 Job Level A3

• Administrative/Operational Support Business Title (Internal Title) Coordinator of Student Success Technology Campus Upstate Work County Spartanburg College/Division USC Upstate College/Division Level Department UPS Student Success Center State Pay Range G07 USC Market Range MRD
• $44,296 $54,263 $64,229 Anticipated Hiring Range $44,296
• $48,500; Salary is commensurate with education and experience. Location of Vacancy USC Upstate, Spartanburg, SC Part/Full Time Full Time Hours per Week 37.5 Work Schedule Monday
• Friday; 8:30am
• 5pm; Some evenings and weekends as needed are required Basis 12 months Job Search Category Student Services About USC About University of South Carolina From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state.

More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor's degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond. Veterans' Preference Statement The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities. Benefits for FTE Positions The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding. Position Description Advertised Job Summary Coordinator of Student Success Technology University of South Carolina Upstate

STA00548PO26

Spartanburg, SC The Coordinator of Student Success Technology is responsible for integrating technology within the Student Success Center. This interdisciplinary position blends information systems, big data, and communication strategies. This position provides guidance on system capabilities and key features as they relate to the successful operations of the Student Success Center. This position develops technology workflows and provides training for new and existing users to improve service delivery and product function. Additionally, this position oversees tutoring technologies and AI-supported tutoring tools, supervises student tutors and peer educators, and supports the effective delivery, assessment, and continuous improvement of tutoring services. Job Related Minimum Required Education and Experience Typically holds a high school diploma or GED. Requires 2 or more years of job related experience. Required Certification, Licensure/Other Credentials Preferred Qualifications A master's degree in education or related area and one year of experience. Prior experience utilizing student information systems and retention software. Knowledge/Skills/Abilities A successful background check is required. Ability to possess a thorough knowledge of University Policy and Procedures and functions. Excellent verbal, written, and oral communication skills. Ability to possess a high level of organizational and coordination skills. Ability to exercise a high level of confidentiality and independent initiative and judgment. Knowledge of modern office practices, procedures, and equipment. Ability to establish and maintain effective working relationships. Knowledge of educational practices and learning principles relevant to higher education environments. Job Duties Job Duty Work within the Student Success Center to identify and prioritize technology needs to support student success and advising. Establish workflows and communication processes for optimal technology use. Works collaboratively with all academic advisors and Student Success Center personnel. Essential Function Yes Percentage of Time 30 Job Duty Manage student cohorts and alerts in retention software (Starfish, Quad C, Mentor Collective). Implement chatbot campaigns and manage chatbot conversations (Mainstay). Essential Function Yes Percentage of Time 15 Job Duty Assess the effectiveness and utility of technologies related to outreach, intervention, and the student's academic experience. Assist with ongoing assessments of other initiatives. Stay current with emerging educational technologies and trends. Essential Function Yes Percentage of Time 15 Job Duty Foster a culture of innovation and technology integration within academic support services. Develop and deliver technology-related professional development programs for staff. Collaborate with other offices to ensure effective integration of technology. Ensure all technology-related policies and procedures are followed, including security and data privacy guidelines. Essential Function Yes Percentage of Time 15 Job Duty Supervise student interns, tutors, SI leaders, and other student employees. Coordinate tutoring and Supplemental Instruction (SI) services, including recruiting, training, scheduling; oversee tutoring software and AI-supported tutoring tools; manage session schedules and room reservations; and support effective academic assistance for students. Essential Function Yes Percentage of Time 20 Job Duty Other duties as assigned. Essential Function Yes Percentage of Time 5 Position Attributes Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing. Safety Sensitive or Security Sensitive No Hazardous weather category Non-Essential Posting Detail Information Number of Vacancies 1 Desired Start Date 08/17/2026 Job Open Date 07/20/2026 Job Close Date Open Until Filled Yes Special Instructions to Applicant The application must be completed including all current and previous work history and education. A resume may be attached, but not substituted for completing work history and education sections of the application. USC Upstate offers a valuable benefits package including but not limited to: Health and Life Insurance Retirement Programs Paid Tuition Program Dependent Scholarships Employee Assistance Program (EAP) Annual Leave Sick Leave 13 Paid Holidays (including an extended December holiday) Paid Parental Leave Professional Development Opportunities Quicklink for Posting https://uscjobs.sc.edu/postings/209875 EEO Statement The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.