Specialist, Campus Experience (Part-Time)

Specialist, Campus Experience (Part-Time)

Company:

Salt Lake Community College

Job Location:

Westpointe Campus, Utah

Category:

Student Affairs and Services

Type:

Adjunct/Part-Time

Salary:

$16.77

Hourly Location:

Westpointe Campus, UT Job Type:

Part-Time Staff Job Number:

202501078

Division:

Business Services Closing Date:

9/18/2026 11:59 PM Mountain FLSA

Non-Exempt Applicants must be authorized to work in the United States. All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date. Job Summary Job Summary

The Campus Experience Specialist supports the daily operations of the Student Success Navigation Hub and the Faculty Support Center at the assigned campus. As a frontline, student

• and faculty-facing member of the Campus Experience team, the Specialist provides high-quality customer service, assists with campus wayfinding and resource navigation, and helps maintain welcoming and inclusive campus spaces.

Working under the direction of the Manager of Campus Experience, the Specialist ensures consistent service delivery, supports campus life and operations, and contributes to a cohesive and coordinated One College Experience. This position plays a key role in helping students navigate college processes, supporting faculty instructional needs, and promoting a sense of belonging on campus. This part-time position is based at the Westpointe Campus and requires consistent on-site presence during the following scheduled hours: Monday

• 12:30 pm
• 7:00 pm Tuesday
• 12:30 pm
• 7:00 pm Wednesday
• 12:30 pm
• 7:00 pm Thursday
• 12:30 pm
• 7:00 pm Essential Duties & Responsibilities & Knowledge Skills & Abilities Essential Responsibilities
  Student Success Navigation Hub Support
  Provide warm, inclusive, and professional frontline service to students and visitors across in-person, phone, email, and virtual interactions.

Assist students in navigating admissions, registration, financial aid basics, student records, testing/placement, and general college wayfinding.

Offer triage and problem-solving for common questions, making timely referrals to appropriate campus and community resources.

Support OneCard operations, including card issuance, replacement, transit pass loading, and cash handling in accordance with college policies.

Monitor and document service usage and common questions; share observations with the Campus Manager to support continuous improvement.

Support lost-and-found procedures in line with campus protocols.

Faculty Support Center

Provide friendly, timely frontline assistance to faculty using the Faculty Support Center.

Support instructional readiness by assisting faculty with supplies, mail distribution, printing, workspace support, and basic navigation of college systems and processes.

Provide basic classroom and instructional technology support (e.g., classroom access, simple troubleshooting, connecting with IT, Canvas support when needed).

Train or assist faculty in using printers, copiers, scanners, and basic instructional equipment.

Monitor service usage and common faculty support needs; share trends or concerns with the Campus Manager.

Maintain daily activity reports and help ensure the Faculty Support Center and faculty work areas remain clean, organized, and welcoming.

Support final exam logistics as assigned.

Campus Experience Operations

Promote a sense of belonging to foster inclusive, cohesive, and consistent campus experience.

Help maintain a welcoming campus environment through signage updates, space readiness, and ensuring public areas reflect SLCC's standards for inclusivity and belonging.

Support campus life and operations through campus events, including room setup, signage placement, space preparation, and basic A/V coordination.

Submit and track facilities, custodial, and IT work orders under the direction of the Campus Manger.

Assist with classroom access, opening/closing routines, and campus safety procedures as assigned.

Provide accurate general information about campus resources, services, events, and wayfinding.

Collaboration & Communication

Communicate proactively with the Campus Manager of Campus Experience, sharing updates, service trends, concerns, and recommendations.

Maintain accurate information about campus services, hours, locations, and institutional policies and procedures to ensure a cohesive, coordinated One College Experience.

Participate in team meetings, required trainings, and professional development.

Build strong working relationships with colleagues across the Navigation Hub, Faculty Support Center, academic departments, Student Affairs, Public Safety, Facilities, and other campus partners.

Other Duties as Assigned

Support additional campus operations and institutional priorities as requested by the Campus Manager of Campus Experience.

Knowledge of

Student support services including Admissions, Registration, and student record information

Basic financial aid, veterans' services, and academic advising

Customer service principles and best practices

FERPA and confidentiality standards

MySuccess

Basic computer operations, printing systems, and office software

General campus operations, safety protocols, and emergency procedures

Principles of equitable, inclusive, and student-centered service

Skills

Strong communication skills across diverse populations

Excellent customer service, problem-solving, and interpersonal skills

Ability to navigate computerized student information systems (Banner preferred)

Proficiency with Microsoft Office Suite and standard office equipment

Attention to detail and accuracy

Ability to learn new systems and processes quickly

Professional phone, email, and in-person communication skills

Ability to

Triage basic student issues to provide timely resolution or referral

Provide high-quality, inclusive service to students, faculty, staff, and visitors

Work independently and as part of a team in a fast-paced environment

Prioritize tasks and manage multiple responsibilities

Follow established procedures and apply sound judgment

Maintain confidentiality and adhere to college policies

Support students and faculty from diverse cultural, socioeconomic, and ability backgrounds

Communicate clearly and respectfully with all members of the campus community

Minimum qualifications

High school diploma or GED

Basic computer literacy and ability to operate standard office equipment

Ability to communicate effectively with a broad range of people

Preferred Qualifications

One (1) year post-high school education

One (1) year full-time (or equivalent) customer service or office experience

Experience working in higher education or student support services

Experience with Banner, Transact, Etrieve, or MySLCC

Bilingual or multilingual (Spanish preferred)

SLCC Information Salt Lake Community College is Utah's largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah's fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students' lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world-class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems ("URS"). In addition to

URS, SLCC

offers several other retirement account options. This position is subject to a successful completion of a criminal background check. HigherEd360 is part of the HigherEdJobs network.