Graduate Employee- Academic Success Center- Academic Care and Resilience Graduate Assistant

Posting Details
Posting Information Requisition 202600145ST
Title Graduate Employee- Academic Success Center- Academic Care and Resilience Graduate Assistant
Employee Class Student Employee
College Work Study Position Yes
Department Academic Success Center
Division Division of Academic Affairs
Hours per week 20
Hiring Rate $16,920/year Preferred Student Classification Graduate Student Nature & Purpose of Position The Graduate Assistant for Academic Care and Resilience will provide essential support for the implementation of a comprehensive two-tiered student success initiative designed to enhance retention and persistence for first-generation, at-risk, and disconnected learners. This position assists the Academic Care and Resilience Advocate in executing Pre-Care (pre-college success coaching) and Preventive-Care (structured resiliency support) programs. The Graduate Assistant will support student outreach, data tracking, communication coordination, and program logistics while gaining valuable professional experience in student success initiatives and higher education administration. Other Requirements for the Position Supervision Works under the direct supervision of the Assistant Director with functional oversight from the Academic Care and Resilience Advocate. Receives regular training, guidance, and feedback on assigned tasks and professional development opportunities related to student success work in higher education. Primary Responsibilities Student Support and Outreach Conduct outreach to program participants (first-generation students, at-risk students, and stop-outs) through multiple communication channels
Coordinate program logistics including enrollment tracking, appointment scheduling, and student communications
Prepare and distribute program materials, resources, and appointment reminders
Track and monitor student engagement, participation, and completion rates across all program activities
Follow up with non-responsive students and attend campus engagement events as needed Communication and Coordination Respond to student inquiries about program services and coordinate communication between students and the Academic Care and Resilience Advocate
Send regular program updates, reminders, and resource information to participating students
Monitor and respond to academic alerts, coordinating appropriate interventions and support services
Disseminate information about campus resources and support services to program participants
Program Development and Administrative Support Create and maintain program materials including handouts, presentations, email templates, communication scripts, and digital resources
Organize and maintain resource libraries, program calendars, scheduling systems, and filing systems
Assist with planning and logistics for program workshops, orientations, information sessions, and events
Support preparation of progress reports, grant reporting materials, and evaluation activities with external evaluator
Document best practices, procedures, and student success stories for program evaluation and implementation guide
Contribute ideas for program improvement based on student feedback and observations
Perform other related duties as assigned by the Academic Care and Resilience Advocate Minimum Qualifications Required Must be currently enrolled as a graduate student at Sam Houston State University
Strong organizational skills and attention to detail
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to maintain confidentiality and handle sensitive student information appropriately
Strong interpersonal skills and ability to communicate professionally with diverse student populations
Reliable, punctual, and able to commit to 20 hours per week
Positive attitude and genuine interest in supporting student success Preferred Graduate student in Higher Education, Student Affairs, Counseling, Education, Social Work, or related field
Previous experience working with first-generation or at-risk college students
Experience with student success platforms (EAB Navigate or similar systems)
Understanding of challenges facing first-generation and socioeconomically disadvantaged students
Experience in academic advising, tutoring, mentoring, or student support services
Experience with data entry, tracking systems, or database management
Knowledge of FERPA regulations and student privacy requirements Open Date 04/29/2026
Position Number Contact Information Contact Name & Title Iris Martinez, Assistant Director
Contact Phone 9362943947
Contact Email mxi004@shsu.edu
Contact Building & Room # Contact Fax Contact Instructions Summary EEO Statement EEO Statement Sam Houston State University is an Equal Employment Opportunity Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, national origin, sex, religion, age, disability, or protected veteran status. The University takes seriously the initiative to ensure equal opportunity in the workforce and to comply with Title VII as interpreted by the U.S. Supreme Court. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security-sensitive positions at SHSU require background checks in accordance with Education Code §51.215. Annual Security and Fire Safety Report