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Student Services Specialist

Student Services Specialist

Company:

Mountwest Community & Technical College

Job Location:

Huntington, West Virginia

Category:

Student Affairs and Services

Type:

Full-Time Classification:

Non-Classified, Exempt, Benefits Eligible, Full-Time Position Summary Reporting to the

Director of Admissions and Recruiting in the Division of Student Services, the Student Services Specialist supports students throughout the

admissions and enrollment process, from initial recruitment and application through the first day of class. The position participates in

recruitment activities, assists students with admissions requirements and application completion, provides support with FAFSA and financial

aid-related questions, and responds to general advising and enrollment questions. The Specialist works proactively with prospective and

newly admitted students to identify and address barriers, provide timely follow-up, connect students with appropriate campus resources, and

ensure they complete the necessary steps to enroll and begin classes successfully. Through personalized support and collaboration across

Student Services, the position contributes to enrollment, student engagement, persistence, retention, and completion. Key

Responsibilities:

Serve as a welcoming, student-centered point of contact for Student Services.

Assist prospective

students with completing admissions applications and provide a general overview of Mountwest programs, services, and enrollment

options.

Assist students with FAFSA completion, financial aid questions, and understanding next steps in the financial aid

process.

Provide assistance with general forms, paperwork, documentation, and other routine Student Services needs.

Serve as

a liaison between Student Services and programs specifically housed at off campus locations.

Support enrollment and student success

efforts associated with short-term training, workforce programs, and other non-traditional educational opportunities.

Connect

students with appropriate offices and staff when needs require specialized assistance, including Admissions, Financial Aid, Advising,

Accessibility & Wellness, and other Student Services areas.

Participate in targeted recruitment events, outreach activities,

information sessions, and other enrollment initiatives.

Assist with follow-up and student outreach designed to reduce barriers,

encourage enrollment, and support student persistence and retention.

Develop and maintain partnerships to recruit special

populations such as individuals affected by foster care, housing, kinship care, etc.

Maintain a strong customer-service focus and

help ensure students receive a consistent and positive experience when interacting with Mountwest.

Serve as an active member of the

Student Services team.

Other duties as assigned.

Qualifications

Bachelors degree in education, student

services, business, or a related field; or an equivalent combination of education and experience.

Experience in higher education

preferred.

Strong communication, organizational, and customer service skills.

Ability to manage detailed records, interpret

policies, and maintain confidentiality.

Proficiency with Microsoft Office, student information systems/databases, and other

technology.

Travel will be required. Valid drivers license and reliable transportation. How to

Apply:

To apply,

please complete the application form at mctc.edu/job-postings. The form will require you to submit a copy of your resume, unofficial

transcripts, and a list of 3 professional references in addition to completing the form. Applications will be accepted until October 23,

2026 at 11:59pm. All positions are subject to pre-employment background checks. Official transcripts must be submitted prior to the

beginning of employment for all positions. For additional information, call 304-710-3272. Only complete applications will be given

full consideration. If you need assistance with this job posting, please contact us at the phone number above or at hr@mctc.edu. HigherEd360 is part of the HigherEdJobs network.