Supervisor Registration

• ER Registration
• Full Time/Days
• Req#2168297485 Antelope Valley Medical Center
• 3.6 Lancaster, CA Job Details Full-time $70,304
• $104,223 a year 10 hours ago Qualifications Staff supervision High school diploma or GED Hospital experience

Full Job Description Job Objective:

Under the direction of the Manager Admitting/Registration, performs and provides administrative, training and clerical duties in the Admitting and Registration Departments as required to meet the facilities mission and goals. Provides support in organizing, prioritizing, and controlling workflow to accomplish the objectives of each of their primary services areas. Establishes policies, objectives, and work standards for the department and provides management and supervision necessary to coordinate the functions and activities of the department.

Duties and Responsibilities:

Directly supervises assigned employees in all facets of registration and duties relating to registration processes in the Admitting/Registration Areas. Acts as a patient care advocate and liaison with department manager. Plans, supervises, schedules and assigns employee workload distribution and assignments. Available 24/7 the handling of any issues that arise in the Admitting/Registration Areas. Reviews uncompensated patients to ensure that a payment source is identified. Reviews methods, procedures and forms and recommends change when needed. Uses, maintains, verifies, reconciles, corrects, balances, and audits a variety of health information/ED Registration indexes, lists, reports, accounts, census, logs, storage, and retrieval systems. Compiles information to generate various reports. Plans, organizes, monitors, and coordinates work to achieve departmental goals and maximum productivity and efficiency on a day-to-day basis. Interacts with hospital staff, medical staff, and other leads and managers to ensure prompt and accurate communication as needed to complete assigned tasks and meet goals of the service. Provides technical and administrative assistance in staff training, budget related processes, productivity management, supply management, policies and procedures, special projects, and quality improvement/management tasks. Ensures staff has obtained the appropriate training, work allocation, problem resolution and motivates employees to achieve peek productivity and performance. Monitors and QA's daily work of employees. Assists Manager Admitting/Registration with all areas of Registration for strategic planning for growth of department. Participates in the interviewing and hiring of candidates for open positions. Evaluates staff performance on an on-going and annual basis. Participates in counseling and terminations. Reviews and authorizes Time and Attendance to check for correctness, accuracy, for all hours recorded. Controls and monitors department staff overtime Motivates and inspires staff to exceed department goals and objectives.

Non-Essential Duties:

Other miscellaneous duties and responsibilities as required.

Knowledge, Skills and Abilities:

Knowledge Medical terminology and medical necessity. Federal, State, and County reimbursement programs, rules and regulations. Legal aspects of medical record management. Intermediate knowledge of MS Office (Word, Excel, PowerPoint and Outlook). Know ordering/scheduling of exams/tests Skills Ability to type 30 WPM accurately and perform data entry accurately Abilities Ability to work effectively and courteously when under stress Ability to be flexible in meeting the staffing requirements of the Registrations Department Ability to effectuate oral and written instructions, policies, procedures, guidelines and communications Ability to recognize colors associated with color-coded filing system Ability to retrieve, reproduce, deliver, track, and file information/records using various equipment and systems in the facility and offsite

AVMC Values:

All AVMC employees will effectively demonstrate these values: Patients Come First

• We listen actively and communicate with our patients and families, placing safety as a top priority. Accountability & Ownership
• We fully complete tasks, are transparent, effectively communicate, and recognize that what we do reflects on us. Teamwork
• We build trusting relationships, promote a sense of community, and are respectful of everyone. Success is about the whole team. Integrity & Honesty
• We tell the truth at all times, speak up when something is wrong, and do the right thing when no one is looking. Excellence
• We take pride in our work, are goal-oriented, and on a never-ending quest for top tier quality. Initiative & Innovation
• Our can-do attitudes, creativity, and resourcefulness empower us to improve the patient's experience, solve our own problems, make timely decisions, and look for opportunities to add value. Tenderness & Compassion
• We have genuine empathy, show kindness, and encourage and advocate for each other.

Management Competencies:

All AVMC management (Supervisor, Manager, and Assistant Director) will effectively demonstrate these behaviors: Conflict Management Problem Solving Timely Decision Making Process Management Fairness to

Direct Reports Hiring & Staffing Developing Direct Reports Education and Experience:

Education High School diploma or equivalent required. Associates degree preferred. Experience Minimum 2 years experience as a Supervisor or Lead in a Hospital ED Registration/Admitting area Required Licensure and/or

Certifications:

None AVMC Conduct/Compliance Expectations:

Ability to adhere with AVMC Attendance and Punctuality Policy. Ability to adhere with AVMC Leaves of Absence Policy. Ability to adhere with AVMC Paid Time Off (PTO) Policy. Ability to adhere to the department dress code. Ability to organize work and establish priorities. Ability to expand on own initiative in performance of duties. Skill and ability to follow the telephone etiquette/standards. Ability to function effectively under pressure and meet time parameters. Ability to communicate effectively while maintaining good working relationships with co-workers, managers and other hospital staff. Ability to adhere to the normal standards of courtesy and conduct as defined under the rules of hospitality at AVMC. Ability to maintain the confidentiality of patient, hospital and department information. Ability to adhere to safety rules and regulations. Safely and effectively uses all equipment necessary to carry out duties. Ability to interpret and function under hospital and department policies and procedures. Conforms with required and appropriate accreditation and regulatory requirements. Conforms with and supports hospital quality assurance and improvement guidelines. Ability to participate effectively in department and hospital staff education. Display a willingness to work as a team player. Ability to give and support the highest level of patient/customer satisfaction at all times. Supports and adheres to the values and mission statement established by the AVMC Board of Directors. Ability to demonstrate knowledge and understanding of the Compliance & Integrity Program and its established policies. Ability to follow the Code of Conduct.

Physical Requirements and Working Conditions:

Performs duties in a high volume, fast paced environment. A detailed description of the physical requirements of this job is maintained in the Employee Health Department.

NOTE:

THE ABOVE STATEMENTS ARE INTENDED TO DESCRIBE THE GENERAL NATURE AND LEVEL OF WORK PERFORMED BY PEOPLE ASSIGNED TO THIS JOB. THIS DOCUMENT IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, SKILLS, AND WORKING CONDITIONS FOR THE PERSONNEL SO CLASSIFIED.

Education and Experience:

Education High School diploma or equivalent required. Associates degree preferred. Experience Minimum 2 years experience as a Supervisor or Lead in a Hospital ED Registration/Admitting area Required Licensure and/or

Certifications:

None