Admissions Coordinator - Substance Use Treatment

About Us - Mission & Values At All In Solutions, our mission is to provide quality, evidence-based treatment that leads to long-term recovery for every client who walks through our doors. We believe that connection and purpose are essential to this pursuit, guiding every decision we make and every service we provide across our facilities in California, New Jersey, and Florida. Shift Availability 8AM-4PM 4PM-12AM Who We Are Looking For We can teach you the software, but we can't teach heart. We are looking for a unique blend of organized professional and empathetic advocate. You are the right fit if: You think on your feet: You can pivot from a technical insurance question to a crisis-intervention conversation without missing a beat. You are a "people person": You possess a natural warmth that makes strangers feel safe sharing their stories with you. You have a passion for recovery: Whether you are a Behavioral Health Tech (BHT) looking to grow, a Case Manager seeking a new angle, or someone with personal lived experience who has successfully navigated their own recovery journey (6-12 months+), your passion is your greatest asset.

You are tech-savvy:

You're comfortable navigating CRM systems (Salesforce) and multi-tasking across digital platforms.

Essential Duties and Responsibilities Initial Engagement:

Respond promptly to inquiries, providing a welcoming and empathetic first point of contact for individuals seeking help.

Information Gathering:

Conduct initial pre-screening interviews to collect clinical and demographic information for review by the clinical team.

Insurance Support:

Assist in gathering insurance information and work with the verification team to communicate basic coverage details and financial obligations to families.

Pipeline Management:

Support the admissions pipeline by following up with leads, scheduling tours, and coordinating intake dates.

Documentation:

Maintain accurate, real-time records of all interactions and client data within the CRM (Salesforce).

Team Collaboration:

Coordinate with the clinical and operations departments to ensure all necessary paperwork and logistics (travel, packing lists, etc.) are completed prior to arrival.

Administrative Support:

Assist in the preparation of admission folders and other duties as assigned.

Qualifications Experience:

Previous experience working in treatment (as a BHT, Case Manager, etc.) or in a high-volume customer service/sales role preferred.

Education:

High School Diploma or equivalent required; Associate's or Bachelor's degree in a related field preferred.

Technical Aptitude:

Proficient with Google Suite/Microsoft Office; ability to master CRM software (Salesforce) quickly.

Foundational Insurance Knowledge:

Basic understanding of health insurance concepts; willingness to learn the complexities of

PPO/HMO/EPO

benefits.

Communication:

Exceptional verbal skills. You must be able to balance professional boundaries with genuine compassion.

Organization:

A "Type A" level of attention to detail; you enjoy keeping your tasks and schedule tightly managed. Your skills. Our mission. A brighter future for recovery. Ready to use your expertise to clear the path for life-changing recovery? Join our growing team. and be ALL IN!