Mgr, Stu Exp Systems&Analytics

Job ID:

1001916

Position Description Title:

Manager of Student Experience Systems and Analytics Department:

Student Affairs Reports To:

Director, Student Onboarding and Operations Grade Level:

112

Classification:

Student Support Manager Compensation :

$55,952 We are seeking an organized, analytical, and technically skilled professional to serve as Manager of Student Experience Systems & Analytics. The ideal candidate excels in systems, data, and student engagement and is passionate about leveraging technology to enhance the student experience across a large division. This role requires configuring and managing workflows and nudging strategies in an AI-driven platform, interpreting data to identify optimization opportunities, and translating insights into actionable recommendations. The candidate should be proactive, detail-oriented, and able to manage multiple priorities while anticipating stakeholder needs. Strong communication and collaboration skills are essential, as is the ability to train users, document processes, and provide first-line support. The successful candidate enjoys building and optimizing systems, thrives in a fast-paced environment, and is committed to developing data-informed solutions that enhance student engagement and outcomes. Key Position Summary The Manager of Student Experience Systems & Analytics is the functional owner and primary administrator of Student Affairs¿ AI-driven engagement platform. This position supports division-wide communications, workflows, nudging strategies, and chatbot functionality. The role focuses on systems configuration, data-driven optimization, and user enablement to ensure the platform is used strategically to enhance student engagement, responsiveness, and operational efficiency across Student Affairs. This position is responsible for building, configuring, and continuously optimizing workflows, rules, logic, and knowledge base content. The manager translates data insights into actionable system improvements, serves as the first line of support for platform users, collaborates with IT and the vendor¿s customer success team, and enables Student Affairs leaders to deliver consistent, accessible, and effective student communications at scale. Key Responsibilities Platform Ownership & Configuration Act as the functional owner of the Student Affairs AI-driven engagement platform, ensuring its configuration, stability, and alignment with divisional priorities. Design, build, implement, and maintain workflows, automation rules, nudges, and chatbot logic to support student engagement and operational processes. Manage user access, permissions, and role-based functionality in coordination with divisional governance structures. Maintain and continuously improve the platform knowledgebase, ensuring accuracy, accessibility, and alignment with institutional standards. Identify opportunities to streamline and standardize Student Affairs workflows using system capabilities. Data, Analytics & Optimization Customize and maintain platform dashboards to monitor usage, engagement, and performance. Interpret dashboards and Institutional Research reports, translating insights into actionable recommendations. Define, track, and analyze KPIs for communication effectiveness, nudging strategies, response rates, and engagement outcomes. Proactively recommend workflow modifications, content adjustments, and platform enhancements based on performance data. Develop and maintain a platform expansion and optimization roadmap. Training, Documentation & Support Serve as the primary point of contact and first-line support for Student Affairs platform users. Develop and deliver training, onboarding materials, and user documentation to support adoption and effective use. Troubleshoot functional issues, coordinate with IT and the vendor as needed, and ensure timely communication with stakeholders. Support user engagement by identifying training gaps and promoting best practices. Collaboration & Governance Support Partner with IT on integrations, technical coordination, and system enhancements. Collaborate with the vendors customer success team to optimize system use and remain informed about new features and capabilities. Support divisional governance by implementing approved system changes and ensuring compliance with established standards. Ensure all workflows, communications, and platform configurations comply with accessibility requirements and institutional guidelines. Qualifications Minimum Requirements Bachelors degree in a field related to assigned area (masters degree preferred); one (1) year of management experience in a field related to assigned area; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Preferred Qualifications Experience configuring and managing CRM systems or AI-enabled engagement tools. Demonstrated experience designing workflows, automation rules, or process logic. Strong analytical skills with the ability to interpret data and translate insights into operational improvements. Experience developing training materials, documentation, and providing user support. Excellent organizational, communication, and stakeholder coordination skills. Experience working in higher education, Student Affairs, or enrollment-related functions. Familiarity with Power BI or similar data visualization tools. Experience supporting institution-wide system implementations or optimization initiatives. St. Petersb urg College has the right to revise a classification or job description at any time. The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college shall not tolerate such conduct. Should you experience such behavior, please contact Pamela Smith, the director of EA/EO/Title IX Coordinator at 727-341-3261; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu.

Please indicated the position you wish to apply for in your request. The College shall not discriminate against a qualified individual with disabilities because of the disability of such an individual in regard to job application procedures, hiring, advancement, or discharge of employees, employees compensation, job training or other terms, conditions, and privileges of employment. Except when undue hardship exists, the College shall endeavor to provide reasonable accommodations to a qualified individual with a disability. If you have questions regarding this policy please contact the Director of EA/EO by phone at (727)341-3261, by mail at PO Box 13489, St Petersburg Fl 33733-3489, or by email at eeo_director @spcollege.edu. Qualifications listed in a position description are used as a guideline to hiring. Other comparable qualifications of a candidate may be considered by the President in lieu of those suggested in a position description. (BOT rule 6hx23-2.02). To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions described herein. Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in a job description, but which may be reasonably considered to be incidental in the performing of their duties just as though they were actually written out in a job description. Equal Access/Equal Opportunity The Board of Trustees of St. Petersburg College affirms its equal opportunity policy in accordance with the provisions of the Florida Educational Equity Act and all other relevant state and federal laws, rules and regulations. The college will not discriminate on the basis of race, color, ethnicity, religion, sex, age, national origin, marital status, pregnancy, sexual orientation, gender identity, genetic information, or against any qualified individual with disabilities in its employment practices or in the admission and treatment of students. Recognizing that sexual harassment constitutes discrimination on the basis of sex and violates this Rule, the college will not tolerate such conduct. Should you experience such behavior, please contact the Title IX Coordinator at 727-341-3261 ; by mail at P.O. Box 13489, St. Petersburg, FL 33733-3489; or by email at eaeo_director@spcollege.edu . St. Petersburg College has the right to revise a classification or job description at any time