The purpose of this position is to receive, analyze, process and respond to requests and inquiries made to Publix's internal registrar and transfer agent for transactions and inquiries involving Publix common stock (i.e., purchases, redemptions, transfers, gifts, dividends and changes in registration) in accordance with administrative policies, procedures and plan rules. These rules are based on the Securities and Exchange Commission's (SEC's) strict rules, regulations and turnaround times for registrars and transfer agents in processing both routine and non-routine transactions. Failure to follow these complex rules, regulations and turnaround times could result in non-compliance reporting to the SEC and continual failures may invoke an SEC audit or worse, the SEC revocation of Publix's transfer agent license. Not only must the position holder have a solid knowledge of all types of stock transactions and the requirements needed to process these transactions in a timely and efficient manner to ensure premier stockholder service and avoid re-work, they also must ensure all transactions are complete in order to maintain SEC compliance. While Publix is privately held, the volumes of stock transactions and inquiries received and processed and dividends processed by Stockholder Services equals or exceeds those of publicly traded companies with outsourced transfer agents. The responsibilities listed on this position analysis are not intended to be all-inclusive and additional responsibilities may be assigned as needed.

Responsibilities include:

receiving, analyzing, processing and responding to requests and inquiries made to Publix's internal registrar and transfer agent for transactions and inquiries involving Publix common stock (i.e., purchases, redemptions, transfers, gifts, dividends and changes in registration) in accordance with administrative policies, procedures, SEC requirements and applicable state law providing premier customer service to visiting associates, stockholders and related parties who are contemplating or requesting stock transactions and to telephone customers as a backup to the Stock Programs Customer Service Agents during peak call volumes assisting in various projects throughout the year as assigned by the Director of Stock Programs or Stockholder Services Manager or Supervisor