JOB GOAL

To advance the college's mission, vision, principles, values, and strategic initiatives through activities that promote innovative, quality experiences.

GENERAL JOB SUMMARY

The department assistant provides administrative support to staff, faculty, and leadership within the department. This role ensures smooth day-to-day operations by supporting communications, budgets, records, and frontline customer service. A successful candidate will be committed to providing exceptional service to students, faculty, staff, and community partners with a student-centered approach. They will build strong working relationships, collaborate well with others, and contribute to a positive, community-focused culture within the department. This role requires someone who is willing to meet the moment by adapting to changing priorities, taking initiative, and stepping in wherever needed to support the team. In addition, a successful candidate will approach challenges with resilience and communicate with professionalism and respect. The typical work schedule for this position will be Monday through Friday from 8 am to 5 pm.

UNIVERSAL CORE COMPETENCIES

Advocate for Continual Improvement

• empowering each other to identify opportunities for excellence. Collaborate with Mutual Accountability
• working together with a willingness to take ownership and account for our actions. Champion Service
• anticipating needs and create a welcoming, diverse, and inclusive environment. Perseverance
• commitment to excellence even in the face of adversity or delay in achieving success. Lead
• regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES

Serve as the first point of contact for the department office by providing professional and responsive customer service to students, employees, and visitors in person, by phone, and through email. Provide student support by answering questions, actively listening to student needs, and connecting students with appropriate college departments, resources, and services. Coordinate department meetings, calendars, schedules, agendas, and minutes. Manage department records, employee documentation, databases, administrative systems, and operational processes by ensuring information is accurate, organized, and compliant with college policies and procedures. Support department purchasing, travel, budget monitoring, reimbursements, and other financial processes. Support faculty and staff by coordinating access to department systems, instructional materials, printing, mail services, and other administrative resources. Coordinate department communications, marketing, and digital resources under the direction of the Associate Dean by preparing professional communications. Support enrollment management activities by providing timely, accurate information and maintaining positive relationships with prospective and current students. Support continuous improvement initiatives by maintaining tracking systems, identifying opportunities to improve processes, adapting to changing priorities, and contributing positively to department goals and strategic initiatives.

PERFORMANCE EXPECTATIONS

Demonstrates professionalism and respect in all interactions while providing timely, accurate, and responsive service to students, employees, and community partners. Prioritizes work effectively, manages multiple responsibilities, meets deadlines, and maintains accurate records while following established college policies and procedures. Communicates clearly and professionally, shares information appropriately, and works collaboratively with faculty, staff, and college partners to support department goals. Identifies opportunities to improve processes, solves problems proactively, adapts to changing priorities, and contributes to a culture of continuous improvement. Exercises sound judgment, maintains confidentiality of sensitive information, demonstrates fiscal responsibility, and performs work with honesty, accuracy, and integrity. The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION

Position involves working in an office setting. Occasional (10-33%) standing, pushing, pulling and grasping. Frequent (34-66%) reaching and viewing a computer and other types of close visual work. Constant (67-100%) sitting, walking, repetitive motion, talking and hearing. The position involves occasional (10-33%) driving to events and meetings away from KCC's main campus.

MINIMUM QUALIFICATIONS

Associate's Degree in Business Administration or related field OR Minimum of three years of administrative experience. Strong communication and interpersonal skills.

PREFERRED QUALIFICATIONS

Microsoft Office Specialist (MOS) certification in Excel, Word, and Outlook preferred. Experience in a community college or higher education environment. Demonstrated experience working with diverse learners.

EEO/AA STATEMENT

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404, 319-398-5572,equity@kirkwood.edu, or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582,

Telephone:

(303) 844-5695

FAX:

(303) 844-4303, TDD 800-877-8339

Email:

OCR.Denver@ed.gov.

WHY KIRKWOOD

Kirkwood Community College prides itself on fostering a diverse workforce and values unique perspectives throughout its campus community. The college is a convenient, innovative, visionary educational leader striving to remain affordable and accessible. With more than 140 majors and programs, Kirkwood boasts 16,000 annual college-credit students while maintaining one of the lowest tuitions in the state. All degree-seeking students are eligible for federal financial aid and the college offers more than $3 million in scholarships each year to students from all walks of life. Review of applications will continue until the position is filled.