Alumni Relations Coordinator

Alumni Relations Coordinator University of Michigan - Ann Arbor, United States 4 days ago

Location:

Ann Arbor, MICHIGAN Details

Posted:

Unknown

Location:

Salary:

Summary:

Summary here. Details

Posted:

06-Jun-26

Location:

Ann Arbor, Michigan

Categories:

Staff/Administrative

Internal Number:

278475 A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. The Alumni Association is seeking an Alumni Relations Coordinator. In this dynamic role, you will help strengthen lifelong connections between alumni and the University by leading and supporting the Alumni Relations team in delivering exceptional service, meaningful engagement, and seamless operational excellence. You will coordinate daily workflows, oversee inbound membership sales and engagement efforts, and ensure accurate processing of memberships, events, registrations, and constituent interactions. Through outstanding customer service across phone, chat, and email, you will create positive experiences that surprise and delight alumni and friends of the University. As a coach and mentor, you will train team members in sales techniques, CRM transaction processing, and service best practices while collaborating across the Association to keep the team informed about current programs, services, and events. Your leadership will be essential in resolving alumni issues, maintaining data integrity, meeting deadlines, and continuously improving processes that support alumni engagement and organizational success. In addition to the responsibilities and qualifications listed below, and most importantly, candidates must share and hold to the highest regard the same values that are uniquely inherent to the

Alumni Association:

ALL IN Believe in our mission Be trustworthy and loyal to the Alumni Association and each other Be passionate about what we're doing and be proud to be a part of it Be an employee who goes above and beyond the call of duty

SERVING HEART

Be open and willing to listen to others and help in whatever way possible You're dedicated to selflessly following the

Platinum Rule:

treat others the way they want to be treated

SOLUTION SEEKER

You're a creative problem solver You're never satisfied with the status quo You find a way to say yes You embrace new ideas and approaches from different ,perspectives You're collaborative, flexible and adaptive Oversee the performance of inbound calling to drive membership renewals and acquisitions and alumni engagement for the team. Answer inbound calls, chats, and emails providing excellent customer service that surprises and delights constituents. Document phone call conversation and transactions. Coach alumni relations team members and provide training on sales techniques, customer service, and transaction processing in the CRM database to ensure the best possible customer service is provided by all team members. Actively gather and integrate into on-going training, current information on Alumni Association and University services, programs and events through collaboration with other Association teams. Coordinate the workflow of the customer service area through the work management platform; data entry of registrations for programs, services, events, gifts, and membership and customer service coverage. Utilize the AR ticket system to organize work requests from other teams. Coordinate resolving alumni issues. Process control reports and other reports. Ensure processing is completed by deadlines. Solve data integrity and transaction processing issues in partnership with the technology team.

General Responsibilities:

Staff team and Alumni Association events. Provide staff support to the Alumni Association's Board of Directors, its committees and other volunteers. Participate on Alumni Association and other University committees as required. Attend appropriate team and staff meetings Serve as primary point of contact between the team and other program areas within the organization Act as liaison to the Gift and Records Office, Development, ITCS Accounts Office and Central Campus Information Center. Lead team to ensure liaison meetings continue across program areas to improve on communications. Recruit and hire new staff members as required. Responsible for departmental administration of budget, forecasting, policies, and procedures. Remain current with respect to technology and resources. Provide opportunities for personal and professional growth for Alumni Relations team members through regular performance reviews and ongoing career development. Represent the Alumni Association at University and alumni functions. Be flexible by supporting team vision.

Supervision Received :

Direct supervision is received from the Associate VP of Human Resources.

Supervision Exercised :

Direct supervision is exercised over the Alumni Relations team. A bachelor's degree or current combination of education and experience. Three years of experience in customer service and sales is required. Ability to utilize Google suite including mail, sheets, docs, slides, chat, etc. Knowledge and experience with customer relationship management software is required. Excellent interpersonal skills and attention to detail. Demonstrated ability to work independently and exercise judgment in setting work priorities is required. Demonstrated commitment and passion for high quality customer service. Ability to work effectively with leaders and colleagues in a multicultural and diverse environment. We enrich the University of Michigan's impact by serving as an independent gateway for alums of all identities, backgrounds, and experiences across the globe and in our neighborhoods to create and deepen belonging to the Michigan Family, the Leaders and Best. Join the Alumni Association in fostering a global community of belonging. We aim to create spaces where every stakeholder feels connected and valued. Through programs such as clubs, affinity groups, and student support initiatives, we are dedicated to building strong, supportive networks among alumni worldwide. We invite you to explore our impactful work and become a part of our commitment to nurturing a worldwide network of belonging. Discover more about our efforts here: Community of Belonging . The University of Michigan is an equal employment opportunity employer. Create a Job Match for Similar Jobs About University of Michigan - Ann Arbor A great university is made so by its faculty and staff, and Michigan is recognized as one of the best universities to work for in the country. The Michigan culture is known for engaging faculty and staff in all facets of the university to create a workplace that is vibrant and stimulating.

For two consecutive years, the Chronicle of Higher Education has placed U-M in its "Great Colleges to Work For" survey. In particular, the university earns high marks for strong relations between faculty and administrators, a collaborative system of governance, strong pay and benefits, and a healthy work/life balance. Connections working at University of Michigan - Ann Arbor More Jobs from This Employer main.hercjobs.org/jobs/22330665/alumni-relations-coordinator Return to Search Results