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Now viewing: Senior Student Affairs & Experience Manager
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The University of Michigan
Senior Student Affairs & Experience Manager
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Job Description
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should outline your interest in the role and relevant experience. Submit both a cover letter and a resume as one file (because of system limitations).The UMCI Senior Student Affairs & Experience Manager will lead the development, delivery, and continuous improvement of a comprehensive student affairs and experience model for University of Michigan students pursuing degree programs at the University of Michigan Center for Innovation (UMCI) in Detroit.
You will build and lead the student affairs function at a new U-M location serving students across multiple degree programs, schools, colleges, and campuses. The Manager will create a cohesive UMCI experience that complements the academic and program-specific services provided by students' home schools and colleges while fostering student success, belonging, interdisciplinary connection, and engagement with U-M and Detroit.
Working across UMCI, academic units, university offices, and external partners, the Manager will develop and oversee the programs, services, partnerships, and processes that support students from onboarding through graduation. This includes oversight of advising, success coaching, student support, and case management, development of signature UMCI experiences and initiatives, and coordination of complex student needs across the university. As UMCI grows, the Manager will build and supervise a student affairs team and evolve services and staffing to meet the needs of a growing student population and expanding portfolio of academic programs.
You will combine strategic leadership with hands-on development of student services and experiences, team leadership, and collaboration across a complex university environment. The ideal candidate is a student-centered leader who thrives in an entrepreneurial environment and is skilled at building new programs and services, coordinating support across organizational boundaries, developing strong partnerships, and translating student needs and feedback into effective and sustainable practices.
You will report to the Associate Director of Academic Program Development & Operations.
The position is a hybrid role with a blend of remote and onsite responsibilities in Detroit, Michigan. The salary range is $80,000- $88,000.Link to full job description. Student Affairs, Services, & Support Leadership (40%)Lead the design and delivery of student affairs, student services, and student success initiatives across UMCI degree programs, ensuring a cohesive and high-quality student experience.
Oversee and provide student advising, success coaching, support, and case management, connecting students with appropriate university resources and UMCI courses, programs, events, and cross-program opportunities.
Develop and lead student success strategies and initiatives that support engagement, retention, persistence, belonging, well-being, and degree completion.
Anticipate emerging student needs and develop UMCI-wide resources, services, and interventions to address them.
Establish service standards, protocols, and expectations for student support at UMCI in coordination with participating schools, colleges, and university offices.
Serve as a primary escalation point for complex student concerns and situations requiring coordination across UMCI, academic units, campuses, or university services.
Lead the development and delivery of signature student experiences including onboarding and orientation, community-building activities, interdisciplinary engagement, milestone celebrations, and graduation-related experiences.
Student Affairs Strategy and Organizational Development (35%)Develop and implement the long-term strategy and operating model for student affairs and the student experience at UMCI, adapting services and infrastructure as enrollment and academic offerings grow.
Design scalable service models, workflows, referral pathways, staffing structures, and operating processes that coordinate support across participating programs while providing a cohesive UMCI student experience.
Establish a student experience framework from onboarding through graduation that complements services provided by students' home schools and colleges while creating a shared UMCI experience.
Build, supervise, mentor, and evaluate a growing student affairs team, fostering a culture of excellence, innovation, accountability, and student-centered service.
Assess resource and staffing needs and develop budget and resource recommendations to support student affairs priorities and new initiatives.
Identify risks, service gaps, and emerging needs related to the student experience and recommend solutions to UMCI leadership.
Lead the implementation and change management of new student services, programs, processes, and technologiesPartnerships & Institutional Collaboration (15%)Serve as UMCI's lead student affairs partner with participating schools and colleges and relevant university offices, helping coordinate responsibilities and services across organizational boundaries.
Build and maintain strong partnerships with academic
You will build and lead the student affairs function at a new U-M location serving students across multiple degree programs, schools, colleges, and campuses. The Manager will create a cohesive UMCI experience that complements the academic and program-specific services provided by students' home schools and colleges while fostering student success, belonging, interdisciplinary connection, and engagement with U-M and Detroit.
Working across UMCI, academic units, university offices, and external partners, the Manager will develop and oversee the programs, services, partnerships, and processes that support students from onboarding through graduation. This includes oversight of advising, success coaching, student support, and case management, development of signature UMCI experiences and initiatives, and coordination of complex student needs across the university. As UMCI grows, the Manager will build and supervise a student affairs team and evolve services and staffing to meet the needs of a growing student population and expanding portfolio of academic programs.
You will combine strategic leadership with hands-on development of student services and experiences, team leadership, and collaboration across a complex university environment. The ideal candidate is a student-centered leader who thrives in an entrepreneurial environment and is skilled at building new programs and services, coordinating support across organizational boundaries, developing strong partnerships, and translating student needs and feedback into effective and sustainable practices.
You will report to the Associate Director of Academic Program Development & Operations.
The position is a hybrid role with a blend of remote and onsite responsibilities in Detroit, Michigan. The salary range is $80,000- $88,000.Link to full job description. Student Affairs, Services, & Support Leadership (40%)Lead the design and delivery of student affairs, student services, and student success initiatives across UMCI degree programs, ensuring a cohesive and high-quality student experience.
Oversee and provide student advising, success coaching, support, and case management, connecting students with appropriate university resources and UMCI courses, programs, events, and cross-program opportunities.
Develop and lead student success strategies and initiatives that support engagement, retention, persistence, belonging, well-being, and degree completion.
Anticipate emerging student needs and develop UMCI-wide resources, services, and interventions to address them.
Establish service standards, protocols, and expectations for student support at UMCI in coordination with participating schools, colleges, and university offices.
Serve as a primary escalation point for complex student concerns and situations requiring coordination across UMCI, academic units, campuses, or university services.
Lead the development and delivery of signature student experiences including onboarding and orientation, community-building activities, interdisciplinary engagement, milestone celebrations, and graduation-related experiences.
Student Affairs Strategy and Organizational Development (35%)Develop and implement the long-term strategy and operating model for student affairs and the student experience at UMCI, adapting services and infrastructure as enrollment and academic offerings grow.
Design scalable service models, workflows, referral pathways, staffing structures, and operating processes that coordinate support across participating programs while providing a cohesive UMCI student experience.
Establish a student experience framework from onboarding through graduation that complements services provided by students' home schools and colleges while creating a shared UMCI experience.
Build, supervise, mentor, and evaluate a growing student affairs team, fostering a culture of excellence, innovation, accountability, and student-centered service.
Assess resource and staffing needs and develop budget and resource recommendations to support student affairs priorities and new initiatives.
Identify risks, service gaps, and emerging needs related to the student experience and recommend solutions to UMCI leadership.
Lead the implementation and change management of new student services, programs, processes, and technologiesPartnerships & Institutional Collaboration (15%)Serve as UMCI's lead student affairs partner with participating schools and colleges and relevant university offices, helping coordinate responsibilities and services across organizational boundaries.
Build and maintain strong partnerships with academic