The primary responsibilities of this position are to counsel and award financial aid to incoming and returning students, as well as provide customer service via telephone, email, and in person.

POSITION

SUMMARY- Using the basic concepts of financial aid and college policies, the Financial Aid Counselor will assist in the awarding of financial aid to students at Mars Hill University. The duties of this position will include, but are not limited to, working with students and parents on the completion of all necessary paperwork, packaging, loan applications, financial literacy, and providing administrative assistance.

ESSENTIAL FUNCTIONS

Provide excellent customer service by answering the telephone, seeing in-person appointments, and answering e-mail inquiries Comply with all federal, state, and institutional policies Advise parents and students on all aspects of financial literacy Communicate with all enrollment staff for recruitment and retention of students Provide administrative assistance with calendar management, office supplies, and filing Other related duties as assigned

MINIMUM QUALIFICATIONS

Bachelor's degree preferred Minimum of one year of financial aid experience preferred Ability to handle large volumes of work and accurately track details Ability to handle information in a confidential and professional manner An understanding of Windows XP, Microsoft Word, and Microsoft Excel Strong commitment to service to students and parents Strong communication and time management skills Detail-oriented