Center Director Child Development Schools North Carolina

LLC - 2.9

Wilmington, NC Job Details 5 hours ago Qualifications Overseeing educational financial management Financial forecasting Performance improvement leadership Strategic management Establishing local partnerships in a community engagement role Program management Customer relationship building Reputation management Customer retention strategy Accreditation standards (regulatory compliance area) Overseeing educational regulatory compliance Student recruitment Family collaboration in education Financial reporting Expense management Large-scale organizational change management Coaching Branding consistency Employee engagement strategy Brand awareness strategy Client relationship development Risk mitigation strategy implementation Talent development Leadership development Inclusive leadership practices Team development Bachelor's degree Sales growth strategy Decision making Financial control management Full Job Description The School Director is responsible for the overall success and performance of the school, with a primary focus on family experience, enrollment growth, program quality, and financial performance. This role serves as the face of the center within the community, building strong relationships with families and external partners while ensuring operational excellence and sustainable revenue growth. Key Responsibilities Family Experience & Retention Owns P&L of the Create an exceptional family experience that promotes trust, engagement, and long-term retention. Build strong relationships with prospective and current families through consistent, effective communication and responsive service Foster a welcoming, inclusive, and engaging environment that promotes strong family Lead, coach, and support all school staff to ensure high performance and Lead strategies to increase family retention through consistent communication, satisfaction monitoring, and proactive issue Serve as the primary point of contact for escalated family concerns and ensure timely, thoughtful Enrollment & Commercial Excellence Own the school's enrollment strategy and overall occupancy Utilize business data and performance metrics to make informed decisions that support sustainable growth Partner with marketing and local outreach efforts to increase visibility and demand within the Monitor enrollment trends and implement action plans to meet or exceed occupancy Community Leadership Build and strengthen the school's reputation through active community involvement and local brand awareness Collaborate with Marketing and Shared Services to increase visibility and awareness in the local market. Quality & Program Excellence Ensure the school consistently meets and exceeds licensing requirements, accreditation standards, company and brand standards, and regulatory Monitor school performance using program and educational metrics to maintain high quality and to drive continuous Financial Management (P&L Ownership) Maintain accountability for the school's financial performance, including revenue growth, labor management and expense control Analyze financial reports and key performance indicators to identify trends and implement improvement strategies Balance educational quality with responsible fiscal management to ensure long-term sustainability Develop action plans that improve profitability while maintaining exceptional serve and program quality Leadership & School Culture Lead the School Leadership Team by establishing clear priorities, expectations and Develop a positive, collaborative, and high performing culture where employees feel valued, supported and empowered. Coach, mentor and develop leadership team members to strengthen individual performance and prepare future leaders Foster collaboration among the School Director, Assistant Director, and Education Coordinator to ensure alignment across business, operations, and educational Lead organizational change initiatives with consistency, transparency, and

Requirements:

Accountable for: Overall school performance and achievement of key business and operational Enrollment growth, occupancy, family retention, and community Financial stewardship, including profit and loss performance, labor optimization, and budget accountability. Leadership, coaching, and development of the School Leadership Execution of company initiatives while maintaining high standards of educational quality, safety, and compliance. Creating a positive school culture that supports children, families, and Own state and facility quality Key Responsibilities People Leadership & Team Development Enrollment & Family Experience Community Relations and Branding Operational Execution including

Safety, Compliance, Facilities and Risk Mitigation Program Delivery & Curriculum School Director Competencies:

Must have Bachelors or equivalent years of experience in ECE The successful School Director demonstrates strength in: Business Acumen Understands financial reports, labor management, budgeting, enrollment forecasting, and operational performance metrics. Makes informed business decisions that support sustainable school Strategic Leadership Thinks beyond daily operations by aligning school performance with organizational goals and long-term People Leadership Coaches and develops leaders while fostering accountability, collaboration, and employee engagement. Family & Community Engagement Builds lasting relationships with families and community partners that strengthen school reputation and enrollment. Operational Excellence Maintains high standards of safety, compliance, quality, and organizational Data-Informed Decision Making Uses key performance indicators and operational data to identify trends, solve problems, and drive continuous improvement #CDSMA