Principal Clerk Bookmark this Posting Print Preview | Apply for this Job Please see Special Instructions for more details. Please complete application form and include contact information for at least three professional work references. Upload required documents in the "applicant documents" section. All offers of employment are contingent upon successful completion of a background (including criminal records) check. Posting Details Position Information Position Title Principal Clerk FLSA Non-Exempt Primary Responsibilities Reporting to the Director of Admissions Information Systems, the Principal Clerk, Admissions Front Desk/Reception will support the work of many aspects of the admissions process at St. Lawrence University, including recruitment, visitor experience management, event support, and daily scheduling. This position will have varied primary duties along with responsibilities shared with other members of the operations team. The position may require overtime work at various points during the year. The successful candidate will possess strong communication, customer service, organization and time management skills. They will exhibit professionalism, good judgment, knowledge of when to ask clarifying questions, and a desire for continuous improvement in their assigned duties. Regular hours will be Monday - Friday from 8:00 a.m. to 4:30 p.m. (12-month position). This position will also work closely with the Executive Director of Admissions. Duties Visitor Experience and Reception Maintain a welcoming, inviting lobby environment by keeping the space tidy, organizing materials, and maintaining the hospitality and refreshment station for visitors Check in visitors, including prospective students and families, alumni, school counselors, and other stakeholders Create individualized itineraries for visitors who request additional experiences, i.e. meeting with a professor or coach, sitting in on a class, or connecting with a current student Maintain visit records in Slate CRM , and ensure timely updates of registration status Order pub cookies for campus visitors and coordinate with dining services for pick up Create welcome packets, generate welcome letters and nametags, and finalize other preparations for daily campus visitors Monitor and respond to SMS (text) messages in the Front Desk inbox in Slate CRM Monitor inventory and order additional supplies for the hospitality area in the main lobby (consumables, paper products, etc.) Daily Schedule Support Align the shared admissions calendar with the Slate appointment calendar Enter all upcoming visits into Slate CRM , including tours, interviews, web interviews, and other events as needed and as determined by the Executive Director of Admissions Coordinate with admissions counseling staff and senior fellows for interview coverage and flow Generate daily visit lists for staff and student worker use Events Support Generate registration lists, nametags, signage, placards, and other materials for events Put together welcome bags with information for on-campus events Assist the Assistant Director for Admissions Events with event creation in Slate CRM Assist the Assistant Director for Admissions Events with room reservations, catering orders, and other event tasks Order printed materials, such as event schedules, from Office Services Student Worker Supervision & Support Coordinate daily tour assignments for admissions ambassadors and help to monitor their check-in and check-out process throughout the day Supervise the work of admissions clerical assistants while working at the front desk Approve hours for admissions ambassadors on a bi-weekly basis for payroll Work closely with the Ambassador Coordinator team to maintain expectations and enforce standards for the admissions ambassadors, especially during counselor travel General Operations Duties Data entry of inquiry cards or walk-in visitor cards, or through phone calls with potential campus visitors Monitor and resolve issues with bad addresses in Slate Monitor and resolve duplicate records in Slate Answer the main admissions line and forward calls appropriately (shared responsibility with operations staff and executive secretary) Monitor the main admissions email account, forward messages appropriately, and respond to messages as needed (shared responsibility with the operations staff) Serve as a back-up for admissions material inventory Serve as a back-up to generate and assemble admission decision packets for admitted students, including printing letters, certificates, and envelopes, and assist with the packaging of decision materials as needed Assist in the hiring process for Admissions Clerical Assistants (ACAs) Other duties as assigned

Schedule:

Regular hours will be Monday - Friday from 8:00 a.m. to 4:30 p.m. (12-month position). Minimum Qualifications High school diploma (or equivalent) required; Associate's Degree in related field or a minimum of three (3) years experience in a high volume office environment with a focus on customer service required Excellent time management and organizational skills, and the ability to manage multiple responsibilities and prioritize tasks Strong communication skills Ability to work independently and as a member of a team Ability to handle stressful situations and to work in an active, sometimes noisy office environment Ability to adapt to changing priorities and to switch tasks on short notice Proficiency with Microsoft Office Suite (Word, Excel, Outlook, Teams) Preferred Qualifications Experience working with Slate by Technolutions Experience working in higher education Ability to learn and adopt new technologies quickly and thoroughly Familiarity with the North Country and our local area Data entry experience A positive, goal-oriented mindset Salary CSEA Level 15, $18.77 - $25.68.The actual compensation will be determined based on experience and other factors permitted by law. Status (FT, PT, Seasonal, Temp) Full-time (12 months) Posting Detail Information Posting Number ST01540 Desired Start Date Open Date (to accept applications) Close Date (date applications will not be considered) Open Until Filled Yes Special Instructions to Applicant Please complete application form and include contact information for at least three professional work references. Upload required documents in the "applicant documents" section. All offers of employment are contingent upon successful completion of a background (including criminal records) check. Supplemental Questions Required fields are indicated with an asterisk (

•). Applicant Documents Required Documents Resume Cover Letter/Letter of Application Optional Documents Reference Letters