Credential Specialist (2 positions) Pacific Lutheran University•4.1 Tacoma, WA Job Details $21.50•$24.25 an hour 16 hours ago Benefits Paid holidays Health insurance Dental insurance Loan forgiveness Retirement plan Qualifications Customer communication High school diploma or
GED Full Job Description Posting Number:
0603113
Recruitment Type:
Open to
All Applicants Position Title:
Credential Specialist (2 positions)
Position Type:
Staff Benefits Status:
Benefits Eligible FLSA:
Non-Exempt Hiring Range:
$21.50•24.25 per hour, plus excellent benefits. Location Tacoma, WA 98447.
Department:
Office of Academic Records Posting Date:
08/12/2026 Closing Date When a sufficient number of qualified applicants have been identified.
Work Schedule:
Monday•Friday, 8am•5pm. Possibility of limited remote work.
General Description:
The Credential Specialist provides high quality service as administrative support for the Office of Academic Records with an emphasis on credit evaluations of prospective and current students, development of course equivalency guide, and student record maintenance. This position also applies transfer credit updates for current students, processes course equivalencies, and supports other key unit functions. Reports to the Assistant Registrar for Transfer and Articulation.
Essential Functions and Responsibilities:
Support student credit evaluations by reviewing transcripts through researching course work, accreditation, degree programs, grade conversions and credit translations. Accurately apply verified transfer credit to student records and degree audits (CAPP). Assist in developing and maintaining course equivalency data in Banner, TES, and ProcessMaker. Act as a resource for students, faculty, and staff on policies and procedures relating to transfer. Proactively grow transfer equivalency data for common transfer partner institutions and BSN prerequisites. Partner with the Center for Student Success and Admission, traditional and nursing, to support new and current student registration with timely credit evaluation. Work in coordination with the Academic Records Evaluation Team to ensure all transcript evaluation is completed. Assist in the review and awarding of accelerated BSN and graduate degrees. Serve as backup for other records services functions, as well as responding to general inquiries as needed. Perform other duties as assigned.
Knowledge, Skills, and Abilities:
Ability to be thorough, detail oriented, and professional. Excellent customer service, communication, and interpersonal skills. Strong organizational, administrative, and problem-solving skills. Ability to work effectively both independently and as a team member. Ability to serve a diverse array of students and other PLU constituents. Skills in Microsoft Office, Google Apps for Education, and a willingness to learn new technologies and processes.
Required Qualifications:
Bachelor's degree OR 2 years of higher education/academic administration experience. Education may substitute for some experience. High school diploma or GED. Finalist applicants must satisfactorily complete pre-employment background checks.
Preferred Qualifications:
Bachelor's degree. Experience with higher education systems (e.g., Banner, TES). Familiarity with academic transfer policy and processes.
