A Librarian helps people find information that they need in a library or in other collections or sources, including electronic databases. Organizes and catalogues library materials, plans library programs, and orders new materials or equipment. May work in school libraries or special information centers within government agencies or businesses; may specialize as a law librarian or medical librarian.
Provide user support and data management for a mature digital asset management (DAM) system which serves as the central repository for all marketing materials. User base is estimated at 69,175 worldwide with approximately 20,000 files per year. The team troubleshoots issues for users worldwide regarding workflows, file retrieval, and downloads. Other content repository management will also be in scope as needed (i.e. reference library, strategic asset management library). The ideal candidate will have a strong background in content management, digital asset management, and a keen understanding of brand consistency and compliance.
Key Responsibilities:
Liaise with agencies on file receipt Reconcile reports to ensure all files are uploaded into AEM system Provide user support in multiple countries; overcome language obstacles Provide new-user access and site usability training as needed Standardize metadata and taxonomy for asset entry Perform file retrieval for user inquiries Assisting with change management and adoption encouragement Ensure all content is up-to-date, accurate, and aligned with brand guidelines and regulatory requirements. Collaborate with brand marketing teams, creative agencies, and other stakeholders to gather content requirements and feedback. Support cross-functional teams, including Omnichannel, brand, legal, medical, and regulatory (MLR) teams, to ensure content meets all compliance standards. Facilitate the review and approval process for new and updated content Assist developing training materials Provide ongoing support and troubleshooting for content-related issues. Identify opportunities for improving content management processes and systems.
Qualification & Experience:
Proven experience in content management, digital asset management, or a similar role. Strong understanding of brand guidelines, compliance, and regulatory requirements. Excellent organizational and project management skills. Proficiency in content management systems (CMS) and digital asset management (DAM) tools. Experience with managing asset library and associated metadata Detail-oriented with a strong technical aptitude Experience with Veeva Vault PromoMats is highly preferred. Proficient in leveraging AI tools (e.g., ChatGPT, Claude, Copilot) to improve productivity and streamline workflows Strong communication and collaboration skills. Ability to work independently and manage multiple projects simultaneously. BA/BS degree required. Bachelor's degree in Marketing, Communications, Digital Media, Library Science, Information Systems or a related field preferred.
