The Library Aide II position builds upon the responsibilities of the Library Aide I role, incorporating additional professional competencies developed through education and training. These competencies expand on the foundational skills and knowledge of a Library Aide I and enables the Library Aide II to perform more specialized tasks and duties. Each level in the hierarchy—Library Aide I, Library Aide II, Library Aide III, and Librarian—requires mastery of the knowledge, skills, and abilities of the preceding levels. A Library Aide II is expected to perform all tasks and responsibilities of the Library Aide I position with a high degree of accuracy, initiative, and professionalism, while also demonstrating advanced capabilities specific to their role. All work must be conducted in a manner that reflects positively on the city and the Library, ensuring exceptional service and operational efficiency. The following duties are essential for this position. However, they are not to be construed as exclusive or all-inclusive. To be successful in this position, an individual must be able to perform each duty satisfactorily. Other duties may also be required or assigned. Checks out library items to library customers. Checks in returned library items. Answers most reference questions and refers unresolved inquiries to the appropriate staff member. Ordering and maintaining office supplies. Mending library materials. Processing item hold requests. Processing and preparing new library items for circulation. Maintains Periodicals, newspapers, and government documents in the library. Organizes the public bulletin board, ensuring forms kept nearby are stocked for public use (public assistance forms, healthcare forms, tax forms, etc.); assists patrons with obtaining online information. Opening and closing procedures preparing the library for daily public access. Assists patrons with completing Interlibrary Loan request forms and applies basic knowledge of Interlibrary Loan policies and procedures. Supports presentations, events, and instruction by assisting with the setup of library programming, events, and displays. Composes effective reports, memos, letters, and emails to support library activities. Runs standard library reports, views and prints them from the library automation system, and handles circulation tasks such as searching for long-overdue items and sending notices to patrons regularly. Performs acquisitions, cataloging, and processing tasks, including basic copy cataloging, minor edits to bibliographic and holdings records under supervision, modifying serial holdings, adding item records to existing serials, and processing purchased materials as appropriate. Provides basic technology troubleshooting for computer components and peripherals, assisting patrons with file downloads, and performing intermediate tasks in Microsoft Outlook, Word, and Excel, including creating and sharing calendars, scheduling meetings, and converting files to PDF. Assists the children's librarian with increased programming and patron activities during the summertime. Trains and monitors new employees and volunteers, teaching basic skills, evaluating comprehension, and directing performance or training-related questions to the supervising Librarian. Exercises discretion in solving work-related problems and completes tasks with limited supervision. Applies excellent customer service skills to enhance user satisfaction by managing the library environment, addressing difficult situations effectively, and ensuring high-quality service delivery. Communicates effectively using diverse methods and approaches tailored to various audiences and individuals from diverse backgrounds to meet situational needs. Collaborates with others to achieve common goals, working effectively in a team, and building strong relationships. Understands and acts in accordance with the ethics and core values of library service, ensuring professional and respectful behavior at all times. Other duties as assigned.

Knowledge of:

Basic library operations, including circulation procedures and cataloging. Library classification systems (e.g., Dewey Decimal or Library of Congress). Policies related to borrowing, fines, and billing. Use of library automation systems and online public access catalogs. Administrative policies and procedures of the City. The City and Department's operating requirements, policies, procedures, and practices; and local, state, and federal regulations related to department programs and operations. Standard office practices and procedures including business English, business document format, spelling, grammar, punctuation, vocabulary, filing and math. Computer software consistent for this position.

Skill in:

Searching for and retrieving information using online systems and databases. Organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. Researching and understanding complex written materials; maintaining accurate internal records. Operation of office equipment to effectively perform the duties and responsibilities of the position.

Ability to:

Assist patrons of all ages and abilities in a friendly and respectful manner. Read, write, speak, understand, or communicate in English sufficiently to perform the duties of this position. Prepare and maintain accurate and concise records and reports. Apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations. Maintain professionalism at all times. Use appropriate language, style and methods depending on audience and the purpose of communication. Communicate effectively both orally and in writing with business representatives, elected officials, department heads, the public, and other City employees with courtesy and tact. Maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of Freedom of Information Act and other applicable State and Federal statutes and regulations. Develop and maintain effective working relationships with staff and the public. Work the allocated hours of the position and responds after hours if needed.

Minimum Education:

High School diploma or equivalent.

Minimum Experience:

Two (2) years of customer service and personal computing experience with one (1) year of lead or direct supervisory experience. A combination of education and experience may be considered.

Other Requirements:

Previous library experience preferred. Experience working with an automated library system preferred. Homeland Security orientation tests (Incident Command Systems) will be required as a term of employment taken on-line: Entry level ICS-100 within 15 days of date hire and ICS-200, and ICS-700, and ICS-800 as designated by department director/manager.