Library Associates help patrons use library services, technology, and facilities and perform a variety of circulation, administrative, technical, and other tasks under the direction of the department head and/or Library Director. Serves as the main point of contact for patrons while performing associate duties such as circulating materials, managing patron accounts, and facilitating a welcoming environment. Performs a variety of tasks using a wide range of technology including but not limited to Library ILS, word processing and spreadsheets, and digital resources and/or databases. Answers basic reference, technology, and directional questions via phone, chat service, email, and in-person. Enforces library policy and stays informed of library services, procedures, and events. Assists in maintaining a clean and well-maintained library collection and building. Attends library staff meetings. Records statistics for reports for all departments of the library. Collects and records daily financial transactions.

Periodic Job Duties/Responsibilities:

Assists with reader's advisory activities. Registers patrons for programs and assists with meeting room tasks as well as assists with special programs. Other duties as assigned. Education/Experience High school diploma or GED; one year of college preferred Must have at least one year of experience working with the public. Prior customer service experience preferred. Licenses/Certifications Valid driver's license with access to transportation with insurance at required state levels to conduct business throughout the relevant areas. Knowledge and Skills Must have basic knowledge of public libraries, databases, online library systems, and mathematical and computer skills. Excellent Customer service skills, phone skills, strong interpersonal skills, and above-average computer skills required. The ability to pay close attention to detail, listen carefully, take instructions, and learn procedures quickly is required. Must work well with others. Sedentary/light work. Exerts up to 20lbs of force frequently and/or a negligible amount of force constantly to move objects. Work is performed primarily in office setting with periodic field visits involving intermittent physical activity. Sufficient clarity of speech, hearing, vision and other communications capabilities, with or without reasonable accommodation which enables the individual to communicate effectively. Must also possess manual dexterity, with or without reasonable accommodation, to operate a personal computer and associated office tools and equipment.