Job Department:

NUL Access Services\n

Salary/Grade:

NEX/13

Job Summary:

Coordinates interlibrary lending and document delivery services, through the delivery of physical items and digitization of materials from Northwestern collections. Directly supervises day-to-day paging, scanning, billing, and domestic and international physical shipping operations of Northwestern's collections. Supervises student staff, including training, assigning daily tasks, and updating documentation. Communicates with external customers regarding item availability and lending policies, oversees lending billing. Gathers and analyzes document delivery and lending statistics for reporting purposes and for service improvement. Demonstrates the ability to learn and apply emerging technologies to support and enhance interlibrary loan operations.

Specific Responsibilities:

Interlibrary Loan and Document Delivery:

Manages timely and accurate scanning, paging, packing, and billing processes\nManages lending request processing in the ILL Management System, OCLC, Caiasoft, and other delivery systems. Updates/assesses requests locally in ALMA as needed, and resolves errors\nApplies copyright law and/or the library's licensing agreements to ensure compliance\nMaintains and orders packing supplies, office supplies, and printing supplies\nProcesses billing invoices to other borrowing institutions\nUpdates workflows regarding interlibrary loan, including packing/shipping, delivery processing, ILL requests, paging materials, document delivery scanning, and lending returns. Creates and updates documentation of workflows\nGathers and analyzes statistics to build reports, identifies trends in document delivery or lending, and designs improvements to faculty and student services\nServes as backup for processing borrowing requests Student workers: Hires, trains, schedules, and directs the daily work of 6-8 student workers\nOversees Resource Sharing student manual, creates new documentation and updates procedures as needed.\nCoordinates cross-training opportunities with the

Stacks Management Student Supervisor Shipping:

Manages UPS and ILDS delivery, including home delivery shipments and deliveries to Qatar campus\nUpdates shipping workflows and troubleshoots shipping and receiving errors.\nManages master address book by importing, exporting, and utilizing various inventory management software.\nManages and responds to patron inquiries regarding shipments.\nServes as backup for preparing and unpacking interlibrary loan UPS shipments

Main Circulation Desk:

Provides regular desk coverage to assist patrons.\nServes as a resource for student workers at the Circulation Desk.\nProvides basic interpretation of policies and procedures including access, circulation, and space usage; explains and answers questions that may arise; recommends changes.\nRefers patrons to other library service points as needed. Miscellaneous Performed other duties

Minimum Qualifications:

(Education, experience, and any other certifications or clearances) A 4-year college degree, or the equivalent combination of education, training and experience from which comparable skills can be acquired\nAt least two years of experience in a library circulation or delivery unit, alternately an equivalent environment delivering unique items\nSignificant customer service experience in a fast-paced library, retail, or similar environment\nAbility to manage multiple tasks and projects simultaneously\nDemonstrated reliability in prior work experience\nCommunicates well both verbally and in writing, shares information and ideas with others, has good listening skills\nAbility to lift and move a minimum of 20 pounds

Minimum Competencies:

(Skills, knowledge, and abilities.) Customer focus

Regularly monitors customer satisfaction; provides suggestions to improve quality for the customer.\nMulti-Tasking
Demonstrates ability to work on multiple projects simultaneously.\nAdaptability
Works effectively in an environment in which the parameters may change daily; adjusts behavior to meet the needs of different people and situations.\nCollegiality
Being helpful, respectful, approachable, and team oriented; builds strong relationships and a positive work environment.\nProblem solving
Formulates realistic plans and contingencies and establishes appropriate measurements of anticipated results.\nCommunication
Communicates effectively one-to-one, in small groups and in public speaking contexts; writes precise, well-organized emails, letters, proposals while using appropriate vocabulary & grammar.\nCollaboration
Facilitates open and effective communication, cooperation, and teamwork within and outside of one's own team; respects the needs and contributions of others.\nEfficiency/Dependability
Effectively performs duties and responsibilities; displays attention to detail; supports organizational policies; anticipates demands/pressures of assignments and adjusts accordingly.\nInitiative
Exhibits energy and desire to achieve; sets ambitious goals and acts decisively; takes action that no one has requested to improve or enhance job results and avoid problems.\nJudgment
Demonstrates logic, rationality, and objectivity; shows common sense; uses all available information to make educated decisions.

Preferred Qualifications:

(Education and experience) Knowledge of Resource Sharing, Access Services, and/or service management\nFamiliarity with the ALMA library services platform's fulfillment and user management areas, OCLC WorldShare ILL, ILLiad and/or other interlibrary loan management software.\nExperience with Microsoft Office and other productivity software packages.\nAbility to work independently with minimal supervision.\nAbility to handle multiple tasks and deadlines.\nExcellent interpersonal, communication, and organizational skills.\nAbility to learn and apply emerging technologies to support and enhance interlibrary loan operations. Target hiring pay for this position will be $23.00 per hour as per the collective bargaining unit represented by the Service Employees International Union (SEIU), Local 73. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:

\nNorthwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.\nWe support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care.

Visit us at https:

//www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:

\nNorthwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources.

Visit us at https:

//www.northwestern.edu/hr/learning/index.html to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. 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