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Library Associate - Part-time
Job
Wilmington Memorial Library
Wilmington, MA (In Person)
$47,549 Salary, Part-Time
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Job Description
Library Associate - Part-time, Wilmington Memorial Library (Wilmington)
Wilmington Memorial Library seeks a part-time Library Associate. We're looking for candidates who love working with people in a public setting and want to get to know our patrons. Successful candidates need to excel at switching tasks frequently while providing excellent customer service to patrons of all ages. During any given shift at our public service desks, Library Associates handle reader's advisory, troubleshooting the photocopier, helping someone find tax forms, and registering patrons for programs, museum passes, and meeting rooms. If you're friendly, flexible, creative and a self-starter, we want to hear from you.
Hours/ Schedule:
12-19 Hours per weekMondays:
4:30-8:30pmTuesdays:
4:30-8:30pmThursdays:
4:30-8:30pmFridays:
1-5pm Every otherSaturday:
either 9am-2pm OR 1-5pmESSENTIAL FUNCTIONS
Working under the general supervision of the Library Director and/orAssistant Library Director:
- Provides excellent customer service and helps maintain a welcoming environment for patrons using the library.
- Performs a variety of tasks at the public service desk including answering the telephone, checking in and out library materials, registering patrons for library cards, programs, museum passes, etc.
- Provides references and reader's advisory services; using the library's catalog and/or a variety of online tools to locate requested information or reading material.
- Assists patrons in the use of library's databases and electronic resources including how to download content to mobile devices.
- Assists patrons with computers, printers, copiers and other library equipment; troubleshooting as needed.
- Promotes library services and programs; explains library policies in a clear and courteous manner.
OTHER DUTIES
- Does shelving, shelf reading, filing and other collection maintenance duties as assigned.
- May assist in planning and presenting programs.
- Works at either first floor or second floor service desk as assigned.
- Assumes responsibility for the floor and/or library building in the absence of senior staff.
MINIMUM QUALIFICATIONS
- High school diploma. Associate's or bachelor's degree welcome.
- 1 year of customer service experience; or a combination of relevant education and experience.
- Working knowledge of computer applications and current technologies; basic internet searching skills.
- Ability to set priorities and complete projects independently.
- Ability to collaborate and work as a member of a team.
- Excellent interpersonal, communication and public relations skills.
- General knowledge of popular and classic literature and interest in reading and books.
PREFERRED QUALIFICATIONS
- Minimum of one to two years of recent public library experience Full/Part Time Part Time Education NA Salary $22.