Location:

\nSouthern Md Facility, MARYLAND\nDetails\n

Posted:

Unknown\n

Location:

Salary:

Summary:

\nSummary here.\nDetails\n

Posted:

13-Jun-26\n

Location:

MD\n

Type:

Full-time\n

Categories:

\nLibraries\nStaff/Administrative\n

Internal Number:

495284\n

Department:

The Albin O. Kuhn Library & Gallery promotes intellectual growth and creativity by developing high quality collections, facilitating access to information resources, and furthering innovative teaching and learning. In support of the University's mission, our Library is dedicated to diversity, social responsibility, and lifelong learning.\nFor more information visit: library.umbc/\n

Position Overview:

The Albin O. Kuhn Library & Gallery's Circulation department is seeking a detail-oriented individual to provide high-quality customer service to Library users. Under the supervision of the Library Services Supervisor - Evening, the Library Services Specialist - Patron Placed Holds coordinates processing and routing of requested materials to and from patrons of UMBC and other USMAI campuses .\nThis is a full time position with a schedule of Sunday through Thursday 2:00pm to 10:30pm in the fall and spring semesters. The work schedule is Sunday 11:00am to 7:30pm and Monday through Thursday 12:00pm to 8:30pm during the winter and summer sessions. Scheduled hours are subject to change based on changes in Library hours, staffing needs, or necessity of monitoring the building during university events held outside of regular library hours.\nWhy Work at UMBC? UMBC offers competitive compensation. This role starts at $23.08 per hour and has 14 days of vacation as well as winter break, spring break, and personal days for regular full time roles. Tuition remission is also available. What is it like to work at UMBC? Check out Glassdoor or Indeed .\nFor 16 years in a row UMBC has been recognized as a Great College to Work For !\n

Telework:

A telework schedule is not available for this position.\n

Responsibilities:

This position works collaboratively with the Circulation & Digital Media Lab staff, supervisors, and library student assistants to provide engagement opportunities and daily customer service to the UMBC community.

Main responsibilities include:

Provides direction to staff and student assistants for Patron Placed Holds (PPH) tasks and projects. Specifically, ensures holds are retrieved, tracked, and routed accurately and on time and provides or supports training to new staff and student assistants on PPH processes.\nDetects and resolves problems related to PPH.\nKeeps and reports statistics on PPH as requested.\nServes as liaison to Baltimore Regional Expedited Interlibrary Loan group and as contact person to all USMAI campuses for PPH issues.\nCoordinates with Digital Media Lab supervisor and Equipment Lending Specialist as needed regarding equipment holds.\nCoordinates with Integrated Library System Configuration Specialist as needed regarding holds policy configuration.\nCoordinates with Collection Maintenance Specialist as needed regarding collection issues related to holds. Provides direction to UMBC and community patrons on accessing and using Library & Gallery services and resources, including the library catalog, printers, scanners, and other electronic devices.\nWorks assigned shifts at the DML and Circulation desk, providing support, excellent customer service, and high-quality circulation and referral services. Opens and closes the Library & Gallery, including the Digital Media Lab.\nParticipates in cross-departmental and consortial projects, committee, and task groups as appropriate, and regularly participates in professional development activities\n

Required Minimum Qualifications:

Bachelor's Degree (or related experience at the substitution rate of 30 college credits to one year of experience) One year of experience directly related to the primary duties of the position\n

Note:

Additional related experience and formal education in which one has gained the knowledge, skills, and abilities required for full performance of the work may be substituted for the education or experience requirement on a year-for-year basis with 30 college credits being equivalent to one year of experience.\nAbility to work independently and exercise initiative in ing rules, procedures, and instructions\nExcellent verbal, written, and interpersonal communications skills\nDemonstrated ability to understand and basic principles of quality customer service, teamwork, and conflict resolution\nDemonstrated skill in analytical and problem solving\nDemonstrated ability to establish effective working relationships with users and staff, internal and external stakeholders, and to provide guidance and instruction to student assistants\nDemonstrated ability to learn and operate common computing and productivity applications (e.g., word processing, databases and spreadsheets, web browsers, email and electronic calendars)\nDemonstrated ability to troubleshoot and provide basic technical assistance to patrons regarding printing, laptops, etc.\n

Preferred Qualifications:

One year of library circulation experience\nOne year of experience coordinating tasks and shared work\nOne year of experience creating, revising, and updating workflow documentation\nOne year of experience addressing building and security issues\nDemonstrated skill in motivating and training student employees\nground

Screening Statement:

A background check will be required.\nSpecial Instructions to

Applicants:

Upload a cover letter and resume\n

Closing Date:

June 26, 2026\n

Benefits:

UMBC offers a rich benefits package including the following for nonexempt regular employees.\nGenerous Leave which includes accruing the following for full time positions:\n14 Days of Annual Leave (increases with years of service)\n15 Days of Sick Leave 15 Holidays\n3 Personal Days\n

Tuition Remission :

\n8 credit hours per semester\nTuition remission at UMBC for eligible dependents after two years of FT employment\n

Additional Benefits:

\nLife and disability insurance\nRetirement/Pension plan\nProfessional development opportunities\nWellness opportunities\n& Much more\n

Salary:

Pay Range 10 (min. $23.08 per hour / max. $30.57 per hour) based on the University System of Maryland (USM) Pay Program.\nThe salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, Memorandum of Understanding, USM Board of Regent policies, internal equity, budget and qualifications and experience. Most salary offers will be close to the minimum part of the range.\nThe above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.\n

Hours:

This is a Full Time position with a schedule of Sunday through Thursday 2:00pm to 10:30pm in the fall and spring semesters. The work schedule is Sunday 11:00am to 7:30pm and Monday through Thursday 12:00pm to 8:30pm during the winter and summer sessions. Scheduled hours are subject to change based on changes in Library hours, staffing needs, or necessity of monitoring the building during university events held outside of regular library hours.\n

Type:

Regular\n

FLSA Status:

Nonexempt\n

Equal Opportunity Statement:

UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to .\n

Title IX:

As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.

Accommodation:

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.\nWork Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.\nCreate a Job Match for Similar Jobs\nAbout University of Maryland, Baltimore County\nUMBC is a dynamic public research university integrating teaching, research and service to benefit the citizens of Maryland. As an Honors University, the campus offers academically talented students a strong undergraduate liberal arts foundation that prepares them for graduate and professional study, entry into the workforce, and community service and leadership. UMBC emphasizes science, engineering, information technology, human services and public policy at the graduate level. UMBC contributes to the economic development of the State and the region through entrepreneurial initiatives, workforce training, K-16 partnerships, and technology commercialization in collaboration with public agencies and the corporate community. 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