Title:

Interlibrary Loan Clerk Substitute Summary of Position:

Performs a variety of interlibrary loan (ILL) functions; provides friendly, high-quality service to both internal and external users.

Reports to:

Interlibrary Loan Coordinator Status:

Hourly; non-exempt

Essential Responsibilities and Duties:

Primarily assists with processing incoming and outgoing interlibrary loans including emptying bins, inspecting materials, pulling items from collection, shelving, etc. Contacts patrons or other libraries about overdue or damaged ILL materials. Pack and unpack, and inspect, incoming and outgoing materials and route them appropriately. Uses automated library system (ILS) and specialized software to process requests for materials not available at TCFL. Explains and implements Interlibrary loan policies and procedures.

Projects and Systems Support:

Maintains interlibrary loan service skills and knowledge to meet the library's requirements. Performs other job-related duties and special projects as assigned. Participates in meetings, teams/committees/workgroups, and training opportunities. Assists in maintaining a professional, friendly and welcoming library environment.

Essential Requirements:

Frequently bends, lifts, and moves materials weighing up to 40 lbs., and pushing book trucks weighing 100+ lbs. Routinely uses computer keyboard. Frequently positions library books and materials in appropriate place or shelf. Regularly moves around the library facility. Regularly uses telephone and other office equipment. Maintains confidentiality of library records. Regularly communicates with Library patrons and staff in person, electronically, and by phone.

Minimum Qualifications:

High School diploma or G.E.D. One year or more customer service or equivalent technical training, education, and experience.

Other Requirements:

Occasional travel and participation in professional development and training.

Required Knowledge Skills and Abilities:

Excellent interpersonal and customer service skills including problem solving and flexibility; ability to work effectively with others. Knowledge of the Dewey Decimal system. Familiarity with relevant computer equipment and associated software applications; strong and accurate keyboarding skills. Ability to operate a variety of office equipment. Mathematical ability to receive cash and make change. Effective communication skills. The above job description is not intended as, nor should it be construed as, exhaustive of all responsibilities, skills, efforts, or working conditions associated with this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions of this job. This, and all library positions, are eligible for system-wide transfer. Talbot County Free Library staff work in a diverse environment and are expected to demonstrate respect for and relate to co-workers and patrons from many different backgrounds and cultures. The Talbot County Free Library is an Equal Opportunity Employer and complies with the Americans with Disabilities Act. The library's policy is to treat all applicants and employees equally without regard to race, color, religion, age, gender, sexual orientation, national origin, or disability. 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