Starting pay: $15.83/hr with annual increases.

Benefits include:

PTO leave and paid holidays.

Hours of work:

Average weekly hours 20

• 24/week.

Evening and Weekend hours are required.

Key responsibilities include:

• Assisting library visitors with checking in and out library materials
• Answering inquiries and explaining library policy
• Shelving books and other library materials
• Performing routing tasks to ensure a clean and efficient work environment.

Previous customer service experience is required, and previous library experience is preferred.

Position Purpose:

Provides friendly and efficient customer service to library visitors. Provides direct assistance with library services and resources. Education and/or

Experiences Qualifications:

To perform this job successfully, an individual must have the following education and/or experience:

• High School diploma or GED.
• Excellent verbal communication skills.
• Basic computer skills and knowledge of Internet resources.
• Experience working in public setting and providing customer service.
• Customer service experience is required; previous library experience preferred.
• Knowledge of basic library organization preferred (i.e. Dewey Decimal System).
• Ability to use standard office equipment including copy machines, telephone, calculator, fax, credit card machine, etc.
• Ability to communicate effectively with co-workers and library visitors.
• Ability to follow established procedures and regulations and work under direct supervision.
• Demonstrated ability to use good judgement in all situations.
• Possess a proactive public service philosophy.

Position Essential Functions and Responsibilities:

• Check in and check out library materials using integrated library automation system.
• Perform other standard circulation functions using the library automation system such as placing holds, renewals, identifying if materials are available locally or at other libraries.
• Enter and update patron records using library automation system.
• Collect overdue fines and other fees, accurately recording information in patron record and daily cash sheet as appropriate.
• Explain library policies and procedures to patrons in a manner that ensures positive customer relations.
• Answer routine inquiries in person or on the phone, referring patrons in need of professional assistance to librarians.
• Inspect returned items for damages.
• Prepare overdue notices for mailing to patrons.
• Assist patrons using library automation system, and other library equipment.
• Evaluate damaged materials, doing simple, basic mends or sending to technical services department for more detailed work.
• Shelve books and other library materials as needed.
• Shelf read collections as needed.
• Assist in the daily operation of the Library as a whole including opening and closing the Library; managing lost and found; and other routine tasks to ensure a clean efficient work environment.
• Other duties as assigned by Supervisor.