Position Announcement At Utah Valley University, this position offers the opportunity to make a meaningful impact on student success and community engagement by serving as a key member of the Fulton Library team. Working collaboratively with library staff and student employees, this role combines customer service, team leadership, and operational support to help create a welcoming, engaging, and resource-rich environment for students, faculty, and visitors. Employees in this position are often the first point of contact for library patrons, providing assistance that helps connect individuals with the services, resources, and information they need to achieve their academic and personal goals. This role is ideal for individuals who enjoy working with people, leading teams, and contributing to a mission-driven organization dedicated to learning and student achievement. The position offers valuable experience in customer service, employee leadership, library operations, and higher education while working in a collaborative and supportive campus environment. With a flexible schedule that adapts to the needs of the library and university community, this temporary appointment provides a rewarding opportunity to develop professional skills, build meaningful relationships, and contribute to UVU's commitment to access, learning, and service through July 31, 2027. This is a temporary position, ending July 31, 2027. Summary of Responsibilities Supervises part-time and student employees, training and coaching them on department protocols and tasks. Fosters positive culture by communicating clear expectations and modeling appropriate behavior, supporting employee endeavors, and stimulating employee morale. Communicates updated procedures and expectations verbally and in writing. As the sole supervisor on a weekend day, takes particular interest in developing a strong working culture with that sub-team. Oversees the organization, functionality, and appearance of departmental workspaces, service points, and stacks areas to support efficient operations and positive user experiences. Establishes and maintains optimal organizational systems and cleanliness procedures, including coordination of light housekeeping activities and ongoing assessment of space utilization. Provides training, communication, and operational guidance to a large staff, ensuring consistent implementation of organizational standards and best practices across service and stacks areas. Maintains knowledge of department protocols and library and campus resources to provide frontline service. Connects library patrons to the information they seek, and circulates materials to them. Promotes a safe environment by learning security procedures. Intervenes when appropriate. Troubleshoots and communicates building operation and security issues. Works as a member of the team, contributing ideas to update and improve individual and department operations. Performs other job-related duties as assigned.

Qualifications / Licenses

/ Certifications Graduation from an accredited institution with an associate's degree in a related field of study; OR a combination of education and experience related to the Summary of Duties totaling two years.

Preferred Qualifications:

Supervisory experience in a library, customer service, higher education, or public service environment, including training, scheduling, and directing the work of employees or student staff.

Knowledge / Skills

/ Abilities Knowledge Knowledge of general library practices. Skills Skills in supervising, including behavior modeling, relationship building, conflict resolution, team building, coaching, and training. Skills in customer service. Skills in use of computers as well as other standard office equipment. Abilities Ability to interact effectively with a diverse population. Ability to provide excellent customer service to a diverse population. Ability to solve problems effectively in accordance with library and university policy. Ability to express ideas and follow directions both verbally and in writing. Ability to learn and take responsibility for assigned area. Ability to train individuals and groups. Ability to manage sensitive and/or emergencies involving patrons or employees. Ability to learn to use common and specialized computer applications. Ability to work independently with minimal supervision. Ability to work in an interruptive environment. Ability to file accurately in alphabetical and numeric order.

EEO Statement:

UVU employment decisions are made on the basis of an applicant's qualifications and ability to perform the job without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age (40 and over), disability, veteran status, pregnancy, childbirth, or pregnancy-related conditions, genetic information, or other bases protected by applicable federal, state, or local law.