SALARY:

$16.59

POSITION TITLE:

Circulation Specialist

DEPARTMENT

Access Services

JOB DESCRIPTION

PRIMARY DUTY:

The Library Circulation Specialist position is a highly collaborative, service-oriented position. This position co-manages the Library Services Desk; supervises student employees in customer service, circulation, course reserves, and stack management; assists patrons; and opens/closes the B.D. Owens Library.

ESSENTIAL FUNCTIONS

Co-manages circulation services, assists patrons, and supervises student employees in circulation processes. Collaborates to screen, interview, hire, schedule, train, develop, and evaluate student employees working in Access Services. Assumes supervision of library services desk operations, student assistants, and the facility, including assisting patrons and responding to any emergency in the building. Is cross trained on library services desk tasks to provide quality customer service to patrons and support library assistants in providing quality customer service experience to library patrons. As part of the Access Services Team creates, implements, and evaluates stacks maintenance processes and procedures, including shelving, shifting, shelf-reading, missing item searches, and inventorying the collection. Monitors, reports, recommends, coordinates repairs for the building, furnishings, and non-computing equipment. Collaborates and communicates with library administration and affected personnel regarding the building, furnishings, repairs, space allocations, modifications, placement and assembly of furnishings. Works with other circulation specialists to cover specialized tasks including stacks maintenance, facility maintenance, course reserves, billing, and resource sharing. Coordinates patron requests for library holds and missing materials. Provides back-up coverage for reserves, interlibrary loan, billing, and equipment maintenance. Assists other university personnel to ensure B.D. Owens Library is safe, accessible, attractive, and comfortable for patrons and employees by monitoring air quality and temperature, custodial services, and the condition and location of furnishings and equipment. Serves on library, institutional, and consortia working groups, as needed. Performs other duties, as assigned.

REQUIREMENTS FOR THE POSITION

Education:

Bachelor's degree

Experience:

One to two years supervising personnel in a customer service setting. Working knowledge of standard office computer application software, including Microsoft Suite.

Skills:

Evidence of effective verbal, written and social communication skills. Excellent time management skills. Ability to work effectively as a team member and to promote teamwork among colleagues. Ability to organize and prioritize tasks independently. Ability to understand and implement policies and procedures. Ability to learn to enter brief catalog records. Strong project management skills.

WORKING CONDITIONS

This position works in a typical academic library setting. During Fall and Spring semesters, this position works the following shift with a one-hour break: Sunday

• Thursday, Afternoon and Evening Shift During non-semester times, this position works 8:00 am
• 5:00 pm, Monday
• Friday Must have a flexible schedule to cover other circulation specialist's absences and library events, as needed.

SUPERVISORY RESPONSIBILITIES

Supervises student employees.

EQUIPMENT/MATERIALS USED

Standard office equipment, including computer, printer, copier, and typical office supply products.

TYPICAL PHYSICAL DEMANDS

Physical abilities include the ability to lift/move up to 50 pounds manually or with mechanical leverage; traverse flights of stairs throughout the day; and walking, standing, pushing, reaching, and grasping.

COMMUNITY

Northwest Missouri State University located in Maryville, Missouri, a community of 12,000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph, Missouri, 90 miles north of Kansas City, Missouri, and 110 miles southeast of Omaha, Nebraska. For more information visit the city's website at www.maryville.org.

UNIVERSITY

With an enrollment of more than 8,500 students, Northwest is a coeducational, primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online. Founded in 1905, Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally, results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers, and 78 percent of Northwest students report they would repeat their university experience, compared to 75 percent of students surveyed nationally at their respective institutions. Furthermore, the University is a national model for student success and career placement with 93 percent of bachelor's degree earners and 98 percent of master's degree earners securing employment or continuing their education within six months of completing a degree at Northwest, according to the most recent data. Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree. Students have opportunities to build their résumés with experiences on campus in nearly every area of study, including the Horace Mann Laboratory School, National Public Radio affiliate KXCV, the R.T. Wright Farm, Mozingo Outdoor Education Recreation Area, a partnership with the National Geospatial-Intelligence Agency or Knacktive, a student-driven integrated digital marketing communications agency. In conjunction with its emergency and disaster management program, Northwest organizes and hosts Missouri Hope, an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster. The University's vibrant and diverse learning community also offers more than 150 student organizations, and textbooks and a laptop are included in tuition, saving students an estimated $6,900 over four years. Northwest offers 1,200 student employment positions, allowing students to build professional skills through its internationally benchmarked student employment program. For more information about Northwest and its performance, visit www.nwmissouri.edu/aboutus/facts/. Northwest Office of Human Resources Administration Building 125 (First Floor) 660.562.1127 hrwebpg@nwmissouri.edu