IT Helpdesk Computer Assistant•

FWS Category:

Student Employment (SW/ FWS)

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Information Technology Services Locations:

Syracuse, NY Posted:

Sep 1, 2026

Closes:

Open Until Filled Type:

Other Position ID:

204353

Share About Onondaga Community College:

Onondaga Community College, located in Syracuse, NY, is a college of the State University of New York (SUNY) system and one of 30 locally sponsored community colleges throughout New York State. Onondaga County is our sponsor. We offer two-year degree programs that serve as transfer opportunities to baccalaureate degree programs at four-year campuses or for direct entry to the workforce. We also offer certificate programs that can generally be completed in one year. Onondaga is a diverse educational learning community. We are committed to creating and maintaining an atmosphere where individuality is not only recognized•but encouraged•to contribute to the fabric of the campus environment. We continue to serve the educational and economic development needs of the region and proudly boast more than 40,000 alumni.

Job Description:

This is a Federal Work Study (FWS) position. IT Helpdesk Computer Assistants will primarily work in Coulter Library (Coulter Hall C240). IT Helpdesk Computer Assistants will assist students with: Connecting to the OCC-Public wireless network. D2L-Brightspace. Microsoft 365 applications (e.g. Word, PowerPoint, Excel, Publisher) MyOCC , Student Planning. OCC System navigation. General OCC related technology issues and questions. The student worker will need to interact well with students on a one to one basis, helping them to get started, answering questions and resolving issues. In addition, IT Helpdesk Computer Assistants monitor equipment, perform general housekeeping, and complete other tasks as needed.

Requirements:

Must have a valid FAFSA on file Must have a financial need, as demonstrated by the FAFSA Must be matriculated into a program Attending at least half-time (6 credit hours) Maintain satisfactory progress (SAP) towards the completion of their program

Additional Information:

Pay Rate:

Starting rate of $16.00 for new Federal Work Studies. Starting rate of $17.00 for returning

Federal Work Studies Hours of Operations:

Monday-Thursday 8:30am•5:30pm and Friday 8:30am•4:30pm To see if you qualify for Federal Work Study (FWS)

Position:

Visits OCC's Work-Study Page Review the Work•Study Checklist & complete and submit the Work Study Interest Form Or visit the Financial Aid Service Center (FASC) located in Gordon Student Center open Monday through Friday 8:30am to 4:00pm Federal Work Study may work up to 20 hours per week while classes are in session. Additional hours may be worked during college breaks.

Application Instructions:

To be considered, please submit a resume and provide the days and times you are available to work. If you need assistance creating a resume, please contact the Career Services Center at: 315-498-2585 For additional questions, please email: hr@sunyocc.edu Frequently Asked Questions (FAQs) Powered by