Job Description:

Major purpose: As a valued member of the Access & Resource Sharing department, this individual will be part of a team that operates library service points, providing circulation, technology, printing, and general library services help. This position provides user services support, including lending, printing and basic technology support, and answering patron questions, as part of the team that is the first line of support for patrons. This team stewards the circulating physical collections, and are also responsible for sorting, shelving, and stack maintenance. Under general guidance, utilizes a specialized knowledge of subjects, languages, computer applications, or disciplines that apply to library processes and/or services or provides specialized knowledge of library functions. Utilizes a variety of systems and resources to provide access to library collections, and performs the more complex technical functions requiring proficiency with technical protocols, digital technology, and data manipulation skills. Exercises initiative and independent judgment when providing service or interpreting, analyzing and applying policies and procedures, including those related to fiscal decisions. Routinely analyzes and resolves complex problems that may impact other Library departments or the organization as a whole, and /or external parties and organizations.