Federal Work-Study Library Student Assistant

• Student Position Only
• Central Oregon Community College
• 4.0 Bend, OR Job Details $15.55 an hour 17 hours ago Qualifications In-person customer service Typing Full Job Description Position Details Position Information Position Title Federal Work-Study Library Student Assistant
• Student Position Only
• Classification Title Federal Work-Study Hourly rate, Stipend, or Load Unit $15.

55/hour Close Date Open Until Filled Yes Open Until Filled Notes Open For 2026-2027 Academic Year Position Type/Employee Class Student Position Instructor Status Not applicable Overtime Eligible Non-Exempt FLSA Status Campus Location Bend Primary Purpose To be the first point of contact at the Barber Library Circulation desk and provide critical support to the functions of Circulation (patron interactions, Course Reserves, event support, cleaning, shelving, etc.). Provide support when needed with Interlibrary Loan, Art exhibits/shows held in the Library Rotunda gallery, and other Library programming. This is a non-supervisory, student worker position. Essential Duties and Responsibilities

ESSENTIAL

Duties and Responsibilities:

Provide cordial, professional service to all library patrons. Ensure that department tasks are handled in a timely, efficient and accurate manner. Utilize complex library software applications to check out, check in, renew circulating library materials, and update patrons' account status. Assist with training new Access Services hires. Provide support with shelving of library items and shelf reading, as needed. Assist patrons in person or by phone with Course Reserve requests, item hold requests, general circulation, and library policy. Provide daily support with incoming and outgoing Resource Sharing items using specialized software (ALMA, OCLC Worldshare, Tipasa, Rapid ILL). Process local and Summit holds. Provide timely support for courier or other Resource sharing mail services. Provide pertinent directional information, referring patrons to appropriate departments and library personnel as applicable. Handle troubleshooting, including reporting issues to Head of Library Access Services or through other appropriate channels (e.g. shift leaders, Library Director, Campus Public Safety) in a timely manner. Maintain confidentiality of patron records, both personal and library use information. Take direction from Public Services Specialist, Interlibrary Loan Specialist, librarians, and/or other library staff in the absence of the Head of Access Services. Provide occasional basic reference support at the Circulation Desk, as needed. Special tasks and other projects as assigned. Department Specific Knowledge, Skills, and Abilities ndividuals must possess these knowledge, skills and abilities or be able to explain and demonstrate that the individual can perform the duties and responsibilities of the job, with or without reasonable accommodation, using some other combination of skills and abilities. The individual is expected to follow College work rules and policies. Must be highly reliable and punctual. Considerable computer and keyboarding ability; adept with software applications/databases, Internet usage. Ability to provide consistent and dependable customer service. Ability to communicate effectively with students, staff, faculty, and team members from diverse backgrounds. Accepts supervision and direction of supervisors. Perform all duties with a high degree of accuracy, efficiency, and strong attention to detail, sometimes without direct supervision. Ability to work independently; follow complex instructions; adapt to frequent changes in processing procedures; able to share knowledge with fellow team members. Ability to remain flexible and do different tasks on a daily basis. Ability to develop strong working relationships with people from different cultural backgrounds and other aspects of human diversity. Familiarity with library services helpful. Ability to develop strong knowledge of the Library of Congress call number system. Ergonomic Requirements Regular office hours are established between 8 am

• 6 pm Monday-Thursday, 8 am
• 5 pm Friday, 10 am
• 5 pm Sunday.

A flexible work schedule, including nights and weekends, may be necessary due to the nature of the responsibilities.

Minimum Requirements Minimum Requirements:

Awarded and accepted Federal Work-Study for the 2026-27 Academic Year. Meeting Satisfactory Academic Progress for Financial Aid. Eligibility for Federal Work-Study employment is contingent upon successful completion of a background check, as required by the hiring department. Equivalency Statement The College recognizes the value of skills and knowledge gained outside of formal higher education and paid employment. Applicants who do not meet minimum qualifications but present other qualifications or experience equivalent to those required will be considered and are encouraged to apply. To qualify under equivalency, applicants must indicate how they qualify under equivalency by responding to the supplemental question presented during the application process.

Preferred Qualifications Preferred Qualifications:

Experience working in front-line, public-facing service, preferably in a library or help desk environment. Familiarity with library resources. EEO Statement The goal of Central Oregon Community College is to provide an atmosphere that encourages our faculty, staff and students to realize their full potential. In support of this goal, it is the policy of Central Oregon Community College that there will be no discrimination or harassment on the basis of age, disability, sex, marital status, national origin, ethnicity, color, race, religion, sexual orientation, gender identity, genetic information, citizenship status, veteran or military status, pregnancy or any other classes protected under federal and state statutes in any education program, activities or employment. Persons with questions about this statement should contact Human Resources at 541.383.7216 or the Vice President for Student Affairs at 541.383.7211. This policy covers nondiscrimination in both employment and access to educational opportunities. When brought to the attention of the appropriate parties, any such actions will be promptly and equitably responded to according to the process outlined in general procedures sections N-1, N-2, or N-3. In support of COCC's EEO statement, bilingual fluency in English and Spanish is considered a plus, along with experience working in a diverse multicultural setting.