Current Vacancies:

Imagination Center Library (1814 Parkside Dr ) Hawthorne Library (2707 E Washington Ave) Approximately 15 hours (or 16 hours at Central Library) per week, including weekdays, weekends and evenings.

Hours will vary between:

9:15 am

8:00 pm, Monday
Friday 8:45 am
5:00 pm, Saturday This posting may be used to fill vacancies that occur in this classification at other Libraries that may arise over the next four (4) months.

APPLICATIONS WILL BE ACCEPTED UNTIL THE CLOSING DATE, HOWEVER THE SELECTION PROCESS MAY BEGIN PRIOR TO THE CLOSING DATE BASED UPON THE NEEDS OF DEPARTMENT.

Black, Indigenous, people of color, women, trans, nonbinary, and individuals with disabilities are encouraged to apply. We value the unique blend of lived experiences and diverse perspectives that comes from non-traditional education pathways and the variety of transferrable skills each candidate brings to the table. We value diversity, equity, inclusion, and belonging. Even if every item on the job posting doesn't match your experience perfectly, we encourage you to apply and share how your skills and experience can best serve our community. Greet library patrons and set a welcoming tone for all library visitors. Patrol and secure assigned areas of the facility for patron safety and well being. Observe behavior and approach patrons or unauthorized personnel to stop unauthorized activities or actions. Educate library users on appropriate behaviors and enforce the library's behavior policy. Perform routine library tasks, such as shelving, straightening shelves and displays, signing people up for the internet, and checking items in and out. Encourage appropriate library behavior for all patrons, especially elementary, middle and high school students at the library, by encouraging the students to read and complete homework. Build relationships with patrons of all ages to encourage ongoing positive relationships between patrons and library staff. Set up video or board games for the students in the library to enjoy, when appropriate. Perform related work as assigned. Six (6) months of experience in a public contact or customer service job.

OR•Two (2) years experience in applying the following: Security principles and practices in open public facilities AND; Familiarity with the following: The practices and procedures of handling difficult people and difficult situations.

Based on the number of qualified applicants, random selection may be used to determine which applicants are invited to interview for these positions. The City of Madison strives to provide exceptional customer service to all its residents and visitors. Therefore successful candidates will have demonstrated ability to effectively work with multicultural communities. For a complete list of the Knowledge, Skills, and Abilities, please see the Library Security Monitor class specification . Ability to meet the transportation requirements of the position.

Physical Requirements:

Access all areas of the library building in order to monitor security. Intervene with clients who are disruptive or behaving inappropriately. 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