Date Posted:

\nAugust 11, 2026

Region:

Eastern Massachusetts Category:

Artistic/Programming Type:

\nPart-Time\nVisitor Assistant (part-time, fixed-term)

Description:

Position Title:

Visitor Assistant (fixed-term)

Department:

Education s to:

Visitor Experience Manager and Visitor Experience Supervisor Position Status:

Fixed -Term, Part Time, Hourly Non-exempt, Non-Benefits Eligible Fixed-Term Position fromOctober 6, 2026- March 7, 2027

Work Location:

25 Harbor Shore Drive, Boston, MA 02210

Overview:

The ICA Visitor Assistants are reliable, strong customer service-oriented individuals whobine the responsibilities of gallery safeguarding with museum information and exhibition interpretation. Visitor Assistants are responsible for overseeing the gallery spaces and protecting the art while ensuring a positive museum experience by providing exemplary customer service and education. The Visitor Assistant will have the opportunity to work as a key member of an education-oriented, visitor-centered staff. This is an exciting opportunity to contribute meaningfully to the visitors' experience of ICA exhibitions. The fixed-term Visitor Assistant position contributes to a culture of collaboration,munity, and respect while embodying the principles of ICA's Quality of Service and centers the work of Diversity, Equity, Accessibility, Inclusion, and Belonging in all areas of their work.

Responsibilities:

Serve as a liaison to visitors while promoting safety of the museum,municate clearly and consistently with visitors to ensure a positive museum experience while facilitating safe and engaging interactions with artwork.\nRemain informed and up to date of artwork on view, enhance visitor experience through interpretation and engaging inquiry-based conversation.\nMonitor visitors in gallery areas to provide smooth flow of visitation, prioritize artwork and visitor safety during regular museum hours, onsite programs, and special events.\nEnforce museum guidelines in a clear and friendly manner.\nWork in conjunction with gallery supervisors and security to respond to emergency situations.\nAssist with use of educational resources and spaces and promote programs when applicable.\nAssist in maintaining inventory of brochures, literature, and gallery resources for the public.\nEngage with visitors to answer questions and resolve concerns, partner with gallery supervisors to feedback and resolve visitor experience concerns. artwork incidents to gallery supervisors.\nContribute to regular educational gallery programming, such as Pop-Up Talks and weekend family book readings.\nAttend staff exhibition trainings, museum-wide trainings, all staff and education department meetings as able.\nAdditional duties as directed by management\n

Qualifications:

Six months or more customer service experience required, preferably in retail, hospitality, or culturalanizations.\nAbility to work under pressure in a fast-paced and diverse environment.\nExperience with contemporary art, public speaking, and museum education a plus.\nExperience with safety protocols is a plus.\nAbility to be assertive if needed to enforce museum guidelines.\nSolid interpersonal, problem solving andmunication skills.\nAbility to interact with individuals of all ages, abilities, and backgrounds.\nAbility to identify, react to, and resolve visitor-related issues in the moment; strong decision-making skills required.\nMust be able to exchange accurate information with visitors, staff, departments, and with diverse and multigenerational guests.\nBilingual or multilingual a plus\nMust be able to work a weekly set schedule, including some evenings, weekends, and holidays.

Physical Requirements:

Visitor Assistants must ad to dress code and ICA policies.\nWork for this position is performed in a museum setting and involves working with the public and all that entails.\nProlonged periods of remaining stationary, standing and/or moving about throughout the galleries.\nStaff in this position use and/or operate a hand-held radio formunication.\nAbility to perform duties in an environment with dynamic exhibitions that may flash or produce sounds consistently. This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While the above is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Visitor Assistant must ad to dress code and ICA policies. Work for this position is performed in a museum setting and involves working with the public and all that entails. 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