Visitor Services Assistant

Visitor Services Assistant Salary $32,760.00

• $47,174.

40 Annually Location Various Locations within the City of El Paso, TX Job Type Unclassified Job Number

U5874-0626

Department

HISTORY MUSEUM OPER

Opening Date 06/04/2026 Closing Date 6/9/2026 11:59 PM Mountain FLSA Non-Exempt Max Number of Applicants 50

Description Benefits Questions Requirements MOS Code:

None Education and Experience :

A High School diploma, GED, or higher, and one (1) year of customer service experience.

Licenses and Certificates :

None General Purpose Under general supervision, ensure the museums offer exceptional guest services and that visitors enjoy a welcoming, safe, and clean environment. Typical Duties Create an exceptional guest experience for all museum visitors, including members.

Involves:

Provide a seamless visitor experience with greeting, assisting, and ensuring the safety and happiness of all guests through the welcome desk, retail operations, and programming. Provide training and regular updates for contract security who: greet visitors and explain rules; share general information about exhibitions, events, and membership; and offer directions to other city attractions. Provide tours and information for potential facility rental clients. Keep abreast of changes in procedures, protocols and services. Support and promote museum events and membership.

Involves:

Assist in event set up and dismantling and greet museum guests and promote museum, programs, and services. Maintain museum lobby, including brochure racks. Promote museum to all guests. Ensure museum is a welcoming, safe, and clean environment.

Involves:

Keeping museum brochures stocked; developing protocol and messaging for all front-line staff; serving as liaison with museum departments to ensure information is accurate; alerting security staff of any issues or concerns. Serve as liaison with contract janitorial staff to ensure all public spaces are clean, stocked, and orderly. Must unlock facilities for authorized personnel. Open and close buildings and facilities. Provide effective retail sales practices. Assist in the daily operation of the museum store.

Includes:

Opening and closing procedures, accurate money handling, making change, counting the till, assisting in creating and maintaining merchandise displays, stocking shelves, and assisting in loss prevention activities. Perform general administrative support.

Involves:

Processing membership and Museum School registration, file and maintain records, files and databases. Answer phones and responds to email. General Information For the complete job specification, click here. .

Note :

This is an unclassified contract position.

Note:

This receuitment is intended to fill a part-time position.

Note:

Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received. A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as "See résumé" are not acceptable and will result in the application being considered incomplete. To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application's employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position. Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position. Determined by agreement 01 Do you have a High School Diploma, GED or higher? Yes No 02 Do you have a minimum of one (1) year of customer service experience? Yes No 03 Candidates will be evaluated based on the information provided on the application and the completeness of the responses to the Supplemental Questions. The following will disqualify you from moving forward in the recruitment process.

• Failure to fully detail all work experience and job duties.
• Failure to fully detail all lead, supervisory and managerial experience and duties if required.
• Overlapping dates of work experience.
• Copying and pasting directly from the job specification.
• Responses referring to your résumé.

I acknowledge I have read and understand the above information. 04 Applicants with foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Have you had your diploma, transcripts, degree or other required documents translated and evaluated by an agency of NACES? Yes, it has been translated and certified and I can provide documentation upon a job offer. No, I have not had my degree translated and certified. N/A

• my degree is from an accredited U.

S. university or college. Required Question Employer City of El Paso Address 300 N. Campbell El Paso, Texas, 79901 Phone 915-212-0045 Website http://www.elpasotexas.gov