Required Education and Experience:

High school education or equivalent certification 1-2 years' experience in a customer focused position with direct public contact

Preferred Qualifications:

Previous experience working in a museum Previous customer service or visitor services experience at Colonial Williamsburg Foundation or another museum or historic site General knowledge of the local area Key Skills /

Competencies:

Strong customer focus Strong communications skills in the English language. Enthusiasm, and an interest in working directly with the public. Ability to learn a body of information, and accurately convey the information to visitors. Have an interest in Colonial Williamsburg history and the ability to learn historical information. Must demonstrate diplomacy, empathy, and problem-solving skills. Must be able to interact, engage, actively listen and speak clearly with the public for long periods of time. Dependability and initiative in applying Art Museums' and Campbell Archaeology Center policies and procedures. Must be able to work as part of a team. Ability to perform tasks without direct regular supervision. Flexibility in schedule and work location (between the Art Museums and Campbell Archaeology Center)

Physical and Environmental Demands:

Stand:

frequently

Walk:

occasionally

Sit:

frequently Use hands/fingers: frequently Climb or balance: rarely

Stoop/kneel/crouch/crawl:

rarely Reach with hands/arms: occasionally Talk or hear: constantly Lifting up to 10 lbs: occasionally Lifting up to 25 lbs: rarely Lifting up to 50 lbs (with assistance): rarely Lifting up to 100 lbs (with assistance): rarely More than 100 lbs (with assistance): rarely Wet/humid conditions: rarely Work near moving mechanical parts: rarely Fumes/airborne particles: rarely Extreme cold: rarely Extreme heat: rarely

Typical Work Schedule:

This is a CASUAL employment position with work hours up to approximately 18 hours per week in shift work. Weekend and holiday availability is expected. 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