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Job Description
POSITION DESCRIPTION MUSEUM OPERATIONS MANAGER GENERAL PURPOSE OF THE POSITION
The Museum Operations Manager collaborates with the Chief Operations Officer to deliver an inviting, dynamic, and memorable first impression for all visitors to the Foundation's museums and visitor centers. This role is essential to the successful daily operation of the Shenandoah Valley Battlefields National Historic District's museums and visitor centers. The Museum Operation's Manager ensures that the district's museums and visitor centers attract a growing number of visits and generate ever increasing revenue through admissions, retail sales, and event rentals The position drives visitor education and enjoyment while generating revenue through effective facility management, volunteer recruitment and training, educational programming, event development, and initiatives that attract new audiences and increase attendance and sales.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Regular duties include the following (other duties may be assigned): Oversee daily operations of the museums, visitor centers, and retail sales, including customer service, point-of-sale transactions, and store performance. Recommend, develop, and implement visitor-service initiatives; monitor trends in the museum and historic-site industry and apply relevant improvements across the National Historic District. Recruit, train, schedule, mentor, and supervise visitor-services staff and volunteers; personally staff facilities as needed. Plan and execute special events and programs, including member events, group tours, field trips, and living-history demonstrations. Lead visitor data collection efforts; compile, analyze, and report on admissions and sales data to track revenue, attendance, and performance metrics. Design and implement programs and initiatives that expand the audience, increase admissions, and increase sales revenue. Conduct regular facility inspections to ensure museums and visitor centers are clean, safe, well-maintained, and fully prepared to serve guests. Identify and implement accommodations for visitors with special needs to ensure an inclusive and accessible experience. Explore and develop new revenue-generating opportunities, such as facility rentals, private events, and partnerships. Collaborate with the Chief Operations Officer to prepare, monitor, and manage the operational budget for the museum store and front-desk operations.
QUALIFICATIONS
High-energy, positive "can-do" attitude with a sincere commitment to the organization's mission, flexibility, strong teamwork, attention to detail, and a high degree of initiative. Ability to work a flexible schedule, including occasional evenings, weekends, holidays, and emergency situations. Proven ability to work independently with minimal supervision. Demonstrated skill in building and maintaining positive, professional relationships with staff, volunteers, and the public. Solid knowledge of visitor-service principles, practices, and procedures, as well as supervisory and training methods. Strong organizational skills with the ability to initiate, manage, and successfully complete multiple projects simultaneously. Proven track record of meeting or exceeding performance targets and goals. Excellent verbal communication skills and demonstrated ability to write clearly and professionally. Strategic thinking ability and thorough understanding of strategic planning best practices. Strong partnership-building and event-planning skills. Demonstrated success motivating and managing volunteers.
COMPETITIVE CANDIDATES WILL ALSO EXHIBIT A
connection to the organization's mission. Experience in site/facility management and retail sales operations. Genuine passion for American history and the preservation of historic sites. A strong desire to build a career in history, historic preservation, or museum operations. Specific interest in and knowledge of the American Civil War era.
Educational Requirements:
Combination of experience and education equivalent to BA/BS degree in related field of study (required)
Employment Type:
Full-Time Professional Level:
Professional Salary:
Range $45,000•$50,000.
Benefits:
Vacation time and a select range of health benefits About the Shenandoah Valley Battlefields National Historic District In 1996, Congress designated eight counties in the Shenandoah Valley of Virginia as a National Battlefield Site•the Shenandoah Valley Battlefields National Historic District•which preserves and interprets the region's significant Civil War battlefields and related historic sites. The effort is led by the Shenandoah Valley Battlefields Foundation, which works with partners to preserve the hallowed ground of the Valley's Civil War battlefields, to share its Civil War story with the nation, and to encourage tourism and travel to the Valley's Civil War sites.
Pay:
$45,000.00•$50,000.00 per year
Benefits:
Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance
