A Preschool or Childcare Director manages and directs programs for very young children. Supervises child care workers and pre-school teachers. Proposes policies, program fees and budgets for approval by a program board or administrative agency or implements policies of a national organization. Meets with parents and staff to discuss the development, learning and behavior of children in the program or center. Orders supplies and monitors maintenance and cleaning at a facility. Ensures that the program or center meets state and federal guidelines.
At Binson's, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you're looking to make a real impact in people's lives, you're in the right place.
The Role:
To lead, scale, and optimize the enterprise medical call center and communication infrastructure. This executive-facing role oversees multi-state customer service teams, maximizes modern telephony (Zoom) and AI capabilities, and ensures seamless EMR integration to deliver data-driven, high-quality patient support.
Schedule:
Monday-Friday | 8:30 AM - 5:00 PM What We're Looking For Bachelor's degree from a four-year college or university, or equivalent specialized operational training. 7+ years of progressive management experience in high-volume contact centers, specifically within a Medical, DME, or Healthcare environment. Direct, high-level administrative experience managing modern cloud telephony platforms like Zoom . Exceptional communication skills with the proven ability to present complex productivity data effectively to groups of managers and executive-level team members. Ability and willingness to work full-time, 100% on-site at our Center Line, MI corporate office. What You'll Be Doing Provide daily operational oversight for all customer service departments across a three-state footprint, ensuring consistent service delivery and accountability. Actively participate in the Management Committee; generate and present daily, weekly, and monthly productivity, call volume, and dropped-call reports directly to executive leadership. Manage direct reports (supervisors/managers); oversee workload distribution, establish comprehensive training programs, and implement performance coaching or disciplinary actions when necessary. Manage and continuously optimize the enterprise-wide phone and communications system (Zoom) Lead initiatives to seamlessly integrate phone communication systems with our internal Electronic Medical Record (EMR) software to streamline workflows. Proactively identify and leverage AI capabilities. Hold teams strictly accountable to daily, weekly, and monthly performance measurements (First Call Resolution, Abandonment/Dropped Call rates). Maintain departmental operations within strict corporate and healthcare compliance guidelines (HIPAA) Perks & Benefits Competitive pay Full benefits: Medical, Dental, Vision & Life Insurance Paid time off + floating holiday 401(k) Retirement Savings Plan Training and growth opportunities
