Property Care Specialist

Summary No position at OVR is status quo. We are a young company, and every employee is passionate about building something new and innovative. This is a part-time role dedicated to conducting inspections across properties and critical stocking amenities. It requires someone who has a critical eye for detail and is extremely organized, fast-paced, and willing to go above and beyond for the client and guest. The role requires traveling between properties in Santa Cruz County and working in the company office. Given our infancy, the role is dynamic and intended to change and evolve. Essential Duties and Responsibilities Work independently to perform property inspections across Santa Cruz County by following a detailed checklist that ensures the property is cleaned, maintained, and prepared to the guest's satisfaction. Complete amenity stocking by transporting items, taking inventory, and restocking items based on a formula. Perform basic in-home maintenance (replace light bulbs, troubleshoot lock issues, troubleshoot WIFI, tighten loose handles/doorknobs etc.). Problem-solve maintenance-related issues at properties with high quality and efficiency. Assist the partnerships team with new property onboards. Unbox incoming packages to the office, label, place in outgoing area for delivery. Maintain a clean office space by breaking down all packaging and bringing to the outside trash. Bring donation items to donation centers when assigned. Build and maintain business relationships and open lines of communication with other internal team members. Meet and maintain GOLD Standard in OVR Performance Standards across 10 key areas: Professional + Ethical Behavior, Service Excellence, Adaptability + Problem-Solving, Positivity + Fun, Accountability, Time Management, Efficiency + Productivity, Teamwork, Effective Communication, and Professional Development + Innovation. Knowledge, Skills and Experience Strong attention to detail Excellent time management skills with the ability to demonstrate quality work to complete a checklist Proven ability to be both highly responsive and reliable Accountability and past experience working independently Technical computer skills are required on all forms of hardware - laptops, tablets, and mobile devices Professional in all forms of communication such as in person, email, phone calls, video calls, and texts Availability to work on Saturdays and Sundays, early mornings and evenings as needed. Adhere to all company policies and procedures Physical Demands You will be required to work at new properties and potential hike in uneven terrain around the property Ability to stand, sit, and walk for an extended period of time Ability to reach overhead and below the waist and: Regularly push, pull, and lift up to 25 pounds Occasionally lift or move up to 50 pounds Bend, stoop, squat, kneel, and twist Work Environment OVR values a work-from-office environment so that the entire team can work closely and collaborate on a daily and ongoing basis. The position requires frequent, repetitive use of a computer, phone, and office equipment. Requires patient, professional communication with our guests, clients, and vendors. Travel Requirements You will be required to have a vehicle to drive around the area to visit properties and perform duties.

Pay:

$18.00 per hour Application Question(s): What do you believe actually drives a 5-star guest experience in short-term rentals—and what do most companies get wrong? When entering a property, what are some of the first things you naturally notice? What does "great attention to detail" mean to you? Ability to

Commute:

Santa Cruz, CA 95062 (Required)

Work Location:

In person