Client Care Specialist

Client Care Specialist Visiting Angels - 3.8 Sanford, FL Job Details Full-time 1 day ago Benefits Paid time off Qualifications Teamwork Microsoft Excel Customer relationship building Microsoft Outlook Interpersonal skills Lead generation Client relationship development Social media platforms Driver's License Attention to detail Driving Data entry Prospecting Facebook Appointment scheduling Delegation Entry level Client interaction via phone calls Full Job Description Job description: Visiting Angels is one of the premier nurse registries in Seminole County. We are a team-oriented company and are looking for a like-minded candidate who can assist us and further promote our growth. We contribute our success to the daily contributions of the remarkable individuals who make up our team. We are currently searching for a Client Care Specialist to work for our Sanford, FL office. Candidates must be a self-starter and have strong interpersonal skills. Successful candidates will have excellent customer service skills, must be detail/outcome-oriented and have empathy. The ability to work in a fast-paced environment with strong attention to detail is essential. As a member of our team, we support each other and cooperate as a whole to achieve our daily goals. Our office hours are Monday-Friday 8:30am-5pm but we are available on-call 24/7. An appropriate candidate for this position will be required to be on-call with compensation.

Duties and Responsibilities:

Actively seek opportunities to expand the client base by reaching out to potential clients and promoting the services of our nurse registry. Schedule and conduct face-to-face consultations with families to discuss caregiving services, understanding their specific needs, and explain the benefits of our nurse registry. Follow up on potential clients to see if we can be of service or gain insight as to why another direction was taken. Properly record lead information for tracking analytics Review services and cost with client and, complete client service agreement and initial paperwork with accuracy. Address any questions or concerns the clients may have. Properly enter information and paperwork into scheduling system. Build, nurture, and maintain positive relationships with clients. Build on client reviews (google, Facebook, yelp, etc.) Perform on-call evening and weekend duties, as directed. Manage calls in accordance with company policies. Maintain absolute confidentiality of all information pertaining to clients and clients' families. Assist with scheduling needs as they arise. Must have a valid driver's license and reliable transportation.

REQUIRED JOB KNOWLEDGE AND SKILLS

Proficiency with Microsoft Office (Word, Excel and Outlook) applications and scheduling systems. Ability to listen and communicate clearly, fluently and diplomatically - both orally and in writing. Ability to remain flexible, resilient, calm and maintain a sense of humor in all situations. Present a well-groomed image that reflects the professionalism of the business. Ability to plan, organize, prioritize, delegate and accurately complete work activities within deadlines while managing interruptions. Work independently and proactively with minimal direction and/or supervision. Ability to generate goodwill for the company with staff, clients, and their family members. Demonstrate a strong commitment to client service excellence. Ability to show empathy and compassion. This job requires vehicle use to travel to prospective client's homes with mileage compensation Please submit compensation requirements

Benefits:

Paid time off Application Question(s): Do you have customer service experience?

License/Certification:

Drivers License (Required)

Work Location:

In person