Caregiver Support Specialist

Caregiver Support Specialist Fall River, MA Job Details Full-time $28.58 an hour 16 hours ago Qualifications Vendor relationship building Conducting community outreach projects Record keeping Computer operation Computer literacy Intake Regulatory compliance Local agency collaboration Working with geriatric patients Mid-level Driver's License Bachelor's degree Support groups Case management Driving Vendor relationship management Human Services Computer skills Referral coordination Bachelor's degree in human services Individual counseling Community resource coordination Time management Full Job Description Caregiver Support Specialist $28.58/hour

Position Summary :

This position's primary role is conducting initial assessments of caregivers' needs and providing ongoing support to caregivers in compliance with the Executive Office of Aging & Independence (AGE) and agency guidelines. This position will also provide back-up support to the Home Care Department with initial intakes as needed.

Principal Accountabilities:

Caregiver Support/Assistance Provides personal assistance in connecting caregivers with resources and services Provides one-on-one counseling, coaching, and case-management Conducts caregiver assessments and develops caregiver actions plans Facilitates family meetings Maximizes service options available Maintains a list of local resources including support groups, memory cafés, and gatherings Connects caregivers to other community resources as needed (e.g., professional counseling Training/Education Identifies, refers, and/or coordinates and facilitates caregiver training in group settings or for individuals Utilizes evidence-based programs (e.g., Powerful Tools for Caregivers) and other programs viewed as successful for maximum benefit to caregivers. Support Group Makes referrals to community support groups operated outside of the ASAP Assists existing or new support groups with logistics, content, materials, etc. Information Services/Outreach Builds relationships with local service providers, employers, and community groups Conducts caregiver informational sessions in the community, e.g., at Councils on Aging, public and private workplaces, etc. Promotes caregiver outreach using a broad range of local contacts and media Distributes caregiver information and materials to community locations, e.g., libraries, community centers, fairs, faith communities, etc. Home Care Department Support Completes initial intakes based on regulatory guidelines. Determines eligibility for programs. Develop appropriate service plans that meet consumer choice and budget guidelines. Partners with vendors to implement home care services. Assists consumers with problem solving and makes referrals as needed. Screens for public benefits and assists with referrals and applications as needed. Document phone calls, visits, and all activity in accordance with AGE and agency requirements. Maintains caregiver and consumer records accurately and within the mandated timeframe. Communicate with case management staff upon a case transfer.

Qualifications:

Education:

Bachelor's degree in human services or related discipline preferred.

Experience:

Work with elder population, understanding family dynamics.

Special Skills/Knowledge:

Excellent oral and written communications skills, ability to effectively relate to a wide variety of personalities, strong assessment skills, basic computer skills, demonstrated organizational and time management skills, ability to multi-task and work in a fast-paced, high volume work environment. Driver's license and reliable transportation required. This job description is intended to be general, will evolve over time, and is subject to periodic updating. This job description does not constitute a written or implied contract of employment. AA/EOE M/F/D/V