The City of Danbury is announcing an Open Competitive Exam for the position of

Elderly Services Program Assistant Statement of Duties :

This position is responsible for providing operational support to ensure programs, events, and services run smoothly. This employee may be assigned special projects and will perform clerical duties.

Supervision Required :

Employee works under the general supervision of the Director of Elderly Services. The employee is familiar with the work routine and uses initiative in carrying out recurring assignments independently with specific instruction. The supervisor provides additional, specific instruction for new, difficult, or unusual assignments, including suggested work methods. The employee is expected to recognize instances which are out of the ordinary and which do not fall within existing instructions; in such cases, the employee is expected to seek advice and further instructions. Reviews and checks of the employee's work are applied to an extent sufficient to keep the supervisor aware of progress, and to ensure that completed work and methods used are technically accurate and that instructions are being followed.

Supervisory Responsibility :

Employee is not regularly required to supervise other employees.

Confidentiality:

Access to some confidential information, not department-wide, that is obtained during performance of essential functions.

Accountability:

Consequences of errors or poor judgment may include missed deadlines, adverse public relations, and/or monetary loss.

Judgment:

Numerous standardized practices, procedures, or general instructions govern the work and, in some cases, may require additional interpretation. Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline.

Complexity:

The work consists of a variety of duties which generally follow standardized practices, procedures, regulations or guidelines. The sequence of work and/or the procedures followed vary according to the nature of the transaction and/or the information involved, or sought, in a particular situation.

Work Environment:

The work environment involves everyday discomforts typical of indoor environments such as office settings , with occasional exposure to outside elements when assisting with specific programs. Noise or physical surroundings may be distracting, but conditions are generally not unpleasant.

Nature and Purpose of Relationships:

Relationships are primarily with co-workers and the public involving frequent explanation, discussion, or interpretation of practices, procedures, regulations, or guidelines to render service, plan or coordinate work efforts, or resolve operating problems. Other regular contacts are with service recipients and employees of outside organizations such as community partners and volunteers. Extraordinary courtesy, tact, and diplomacy may be required to resolve complaints or deal with uncooperative or uninformed persons.

Occupational Risk:

Duties generally do not present occupational risk with only occasional exposure to risk or stress.

Essential Functions:

The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. Omitting specific duty statements does not exclude them from the position if the work is similar, related, or a logical assignment to the position. 1. Provide quality customer service to senior center members, visitors, community partners, volunteers, and program participants 2. Greets visitors and members and provides orientations, membership information, and assistance with programs and services 3. Maintains a visible presence throughout the facility and utilizes situational awareness to identify and respond to client needs and safety concerns 4. Physical demands of effort and setup that fit program format and event or daily demands, including daily lifting, carrying, pushing, pulling, crouching, kneeling, stooping and/or moving up to 25 pounds - tables, chairs, bins, sewing machines, etc. 5. Assist with the operation of the Senior Center free breakfast program 6. Leads occasional recreational programs and activities 7. Performs routine clerical duties such as, but not limited to: copying, filing, database entry, calendaring, etc. 8. Provides backup coverage at the front desk as needed 9. May be assigned special projects 10. May perform other related tasks

Minimum Qualifications:

Education and Experience:

Must have a high school diploma or equivalent and up to and including one (1) to three (3) years of experience working with an older adult population OR an Associate's degree and one (1) year of experience working with an older adult population. Experience working in a human services, social services, or healthcare environment preferred. Bilingual English /Spanish required.

Special Requirements:

Valid Driver's License Knowledge, Abilities and Skills Required:

Knowledge :

Working knowledge of computer programs including MS Office software. Knowledge of the Internet in support of department operations.

Abilities:

• Ability to interact appropriately with the public and an aging population to respond to inquiries and requests, and to prioritize tasks.
• Ability to access the Internet to obtain information in support of department operations.
• Ability to interact with the public with tact and diplomacy Ability to maintain professionalism under stressful situations Ability to present information in a clear and concise manner Ability to speak in front of groups Interpersonal and Communication Skills Organizational and time management skills

Skills :

Intrapersonal skills, customer service skills, bilingual Spanish /

English Physical and Mental Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.

Physical Skills:

Work requires agility and physical strength, such as moving tables and chairs. Work is performed primarily indoors with occasional work on outdoor surfaces, with standing or walking most of the work period.

Motor Skills:

Duties are both mental and physical, assisting with data tracking and data entry, lifting and moving tables, chairs, and bins.

Visual Skills:

Position requires routine reading of documents, spreadsheets, blueprints, and computer screens for analysis and understanding. The employee is rarely required to determine color differences.

Application Submission :

Applications must be submitted online at www.danbury-ct.gov/employment . Qualified applicants must submit an application no later than 11:59 pm, Thursday, November 5 th , 2026.

EEO/M/F/D/V

Important Note:

Paper applications will not be accepted. The application must be completed in its entirety. Omissions, false, misleading, or inaccurate information will result in rejection of the application. It is recommended that applicants not wait until the last day to submit the application. Applications should be completed as soon as possible after publication of the announcement for examination. Please contact the Human Resources/Civil Service Department at (203) 797-4598 or humanresources@danbury-ct.gov if you need assistance or if you have any general questions. 1. Application Review The Civil Service Commission is responsible for reviewing the applications to determine if they are complete and meet the minimum requirements for the position. The Commission will review all the applications for the position during its bi-weekly meetings following the closing date of the position. If an application is accepted by the Civil Service Commission, then the applicant will be notified in writing and will be informed of the next step in the process. If the Commission does not accept an application, the applicant will also be notified in writing. 2. Testing Once an application is accepted by the Civil Service Commission, the applicant will be notified in writing of the next steps in the testing process. Each test phase must be passed in order to continue to the next level of the selection process. The examination for this position will consist of the following parts:

PARTS WEIGHT ORAL EXAM 100

% It is the applicant's responsibility to adhere to the City's testing schedule . Unless otherwise stated, there will be no make-up examinations or alternative examination dates. If an applicant fails the test, the applicant will be immediately eliminated from consideration for this hiring process.

Oral Test Date:

• week of November 16 th , 2026

Test Time:

To be

Determined Test Location:

To be Determined

• Exam date may be subject to change Unless otherwise notified, applicants are not permitted to bring and/or use calculators, electronic devices, books, or other reference materials during the examinations.

Reasonable Accommodations in the testing process: All requests for reasonable accommodations in the testing process along with medical documentation establishing the need for the accommodation must be submitted to the City of Danbury Human Resources Department no later than the closing date of applications. 3. The Eligibility List A passing average score of "70" on the above test will place an applicant on the Eligibility List in rank order. The rank on this list is established according to the scores on the exam(s) indicated above plus any additional applicable seniority points awarded. The resulting list is then certified by the Civil Service Commission and will be used to fill vacancies as they occur, as per Civil Service Rules. If the list is not exhausted, it remains in effect for one year. However, the Commission can decide to extend an eligibility list for one additional year. Participation in the testing and recruitment process and/or placement on an eligibility list does not guarantee a continuance in the remainder of the hiring process nor does it imply or constitute an offer of employment. 4. Additional Testing Requirements Once the eligibility list is certified, depending on the number of vacancies, candidates with the highest ranking on the list will be interviewed by a panel of City Officials. As future positions become available, applicants are interviewed from this list based on their ranking for as long as the list is active.