SALARY:

$17.20/ hourly ($35,787.65 annual salary)

SUMMARY - GUEST SERVICES

: This is responsible paraprofessional work in support of the Parks and Recreation programs, activities, and events. The position reports to the Recreation Superintendent and is responsible for assisting the general public with reservations and information regarding the various classes, leagues, events, and facilities including gyms, parks and other meeting sites organized by Douglas County Parks and Recreation.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Duties include but are not limited to:

Assisting guests and callers with park programs, special events and other related parks and recreation matters: o Answering all incoming calls quickly, professionally, and pleasantly o Answering questions about available programs, leagues, reservations, et cetera o Answering questions regarding fee structures, permits, requirements, et cetera o Referring guests and callers to appropriate staff member if necessary o Logging and forwarding messages, requests, or complaints to appropriate staff member • Interacting with individuals utilizing the park and related facilities: o Maintaining a professional, friendly, efficient, and safe environment at all times o Maintaining clean and organized work space and guest area o Providing clear explanation of rules, regulations, and standards o Monitoring activities of Park and other facilities § Responsible for monitoring and ensuring proper guest behavior and appropriate clean up by guests and rental groups/parties § May be responsible for daily follow-up of rental/reservation activities o Abiding by and enforcing safety guidelines and requirements o Completing Incident Reports for any injuries or incidents as needed and submitting to supervisor immediately o Reporting any and all problems immediately to supervisor and/or security as needed • Performing general administrative tasks involved in the daily operation: o Collecting fees and providing receipts for all transactions; reconciling totals o Maintaining accurate records and files o Completing forms, documents, and reports as required o Ensuring all Parks and Recreation publications and promotional material are stocked, displayed, and available at all times o Copying documents, typing correspondence, sending and receiving faxes; filing documents, processing incoming and outgoing mail o Monitoring and controlling inventory of office supplies, cleaning supplies, first aide materials, et cetera • Interacting with Rec1 software: o Teaching public and answering questions on how to use the Rec1 website o Using Rec1 to maintain records of users, activities, reservations, etc.

o Maintaining accurate and up to date records of registrants, programs, leagues, reservations, et cetera § Identifying problems or inaccuracies and reporting them immediately

Assisting in activities, special events, et cetera o Assisting in special event planning and production o Assisting Program Coordinators in transporting groups during outings, field trips, special events, et cetera o Providing monthly reports/rosters to Program Coordinators of classes, activities, et cetera
All responsibilities may not be performed by all incumbents
Performing other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MINIMUM EDUCATION and/or

EXPERIENCE

High school diploma or GED, supplemented by college-level or vocational course work in a related field
Two years professional related work experience
An equivalent combination of education and experience may be considered

ELIGIBILITY REQUIREMENTS

Must be 18 years of age or older

CERTIFICATES, LICENSES, REGISTRATIONS

Possess and maintain a valid Georgia Driver's License (Class C) and a satisfactory motor vehicle record (MVR).
American Red Cross CPR/First Aid/AED certified
Other duty-specific certifications may be required during employment to satisfy specific assigned duties and responsibilities

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of professional office practices, methods and equipment.
Knowledge of personal computers and software.
Knowledge of and adherence to the Department of Parks and Recreation policies and procedures.
Knowledge of County Ordinances as related to Parks and Recreation.
Knowledge and ability to adjust/prepare equipment, classes and programs.
Skill in typing and performing data-entry work.
Skill in performing tasks which require attention to detail. Ability to apply common sense to understand, follow, and complete verbal and written instructions
Ability to plan and organize work.
Ability to read and comprehend routine instructions, short correspondence and memos.
Ability to work, communicate, and interact effectively and professionally with co-workers, supervisors, participants, parents, coaches, and the general public.
Ability to apply routine situations to established policies and procedures.
Ability to handle confidential information in a professional manner.
Ability to maintain confidentiality. Inability to handle confidentiality will be grounds for dismissal.
Ability to handle to sensitive situations professionally, respectfully, and expeditiously.
Ability to understand and follow oral and written instructions.

TOOLS AND EQUIPMENT USED

Personal computers Photocopiers Fax machines Calculators Telephones Scanners Assorted modern office equipment

WORK SCHEDULE

Position may require evenings, weekends, and holidays

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand for long periods of time; walk over large areas; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
The employee must occasionally lift and/or move more than 50 pounds
Specific vision abilities required by this job include distance vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work includes indoor and outdoor responsibilities with exposure to weather conditions
The employee works with adults, children, those with special needs, and occasionally with animals
The noise level in the work environment is usually moderate to very loud The details listed above are intended only as illustrations of the various elements of this position and the work that may be performed.

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