Program Assistant - Friendship House

Program Assistant - Friendship House Siouxland Mental Health Center - 3.7 Sioux City, IA Job Details Full-time From $18 an hour 5 hours ago Benefits 403(b) matching Health insurance Dental insurance Paid time off 403(b) Qualifications Food handling Food hygiene Assisting with ADLs High school diploma or GED Sanitation procedures Bachelor's degree Decision making Meal preparation Conflict management Safe environment creation Cleaning Food preparation Working with individuals with mental health conditions Human Services Home health Referral coordination Bachelor's degree in human services Grammar Experience 2 years Delegation Communication skills Home & community care experience Entry level Community resource coordination

Full Job Description Job Purpose:

The Program Assistant supports the mission of Friendship House by assisting with meal preparation, coordinating activities, and providing peer support and community-based services. This role supports members through Iowa Home Based Habilitation, Day Habilitation, and community integration, promoting independence, skill-building, and recovery. The position is hands-on and flexible, with training provided and opportunities to learn and grow on the job.

Essential Duties and Responsibilities:

Assist with meal preparation, food service, and kitchen clean-up, following basic food safety and sanitation practices (training provided). Support planning, coordination, and facilitation of daily and special activities that promote recovery, skill development, and community engagement. Provide peer support, community-based support, Day Habilitation, and Home Based Habilitation services in accordance with individual service plans. Assist members with developing daily living skills, social skills, communication, coping strategies, and independence. Encourage participation in activities and model appropriate social and recovery-oriented behaviors. Support community outings, volunteer activities, and integration opportunities, including transporting members using agency vehicles as needed. Monitor member participation and attendance and assist with basic documentation to support billing and compliance. Provide guidance, encouragement, and problem-solving support to members in a respectful, person-centered manner. Assist with de-escalation and conflict resolution to help maintain a safe, supportive environment. Help with new member orientation and welcoming processes as assigned. Provide referrals and connect members to additional community resources as appropriate. Assist with setting up, organizing, and maintaining activity spaces, supplies, and program materials. Support safe operation of Friendship House by monitoring the environment and following agency policies and procedures. Communicate effectively with members, staff, and supervisors regarding program needs and member concerns. Participate in team meetings, trainings, and a collaborative, interdisciplinary approach to care. Maintain confidentiality and uphold ethical and professional standards at all times. Adapt to changing program needs and assist in multiple areas of programming as required. Perform other related duties as assigned to support Friendship House operations and services.

Additional Duties and Responsibilities:

Accomplish all tasks as appropriately assigned or requested.

Competencies:

Social Skills—the individual professionally interacts with members and models appropriate behaviors. Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully. Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts productive meetings. Written communication—the individual edits work for spelling and grammar, presents data effectively and is able to read and interpret written information. Leadership—the individual inspires and motivates others to perform well, accepts feedback from others. Quality management—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. Judgment—the individual displays willingness to make decisions, exhibits sound, accurate, and ethical judgment and makes timely decisions. Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans. Safety and security—the individual observes safety and security procedures and uses equipment and materials properly. Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Delegation—the individual delegates work assignments, gives authority to work independently, and sets expectations and monitors delegated activities.

Experience and Education:

Required:

High school diploma or equivalent Knowledge of, and experience in working with adults with mental illness.

Preferred:

Knowledge of community resources. Bachelor's degree in a human services related field, or a minimum of 2 years relevant experience. Complete Peer Support Training and Certifications within 6 months of hire date.

Pay:

From $18.00 per hour

Benefits:

403(b) 403(b) matching Dental insurance Health insurance Paid time off

Work Location:

In person